Castle Veterinary Clinic

Reviews

1. J B ★☆☆☆☆

   Terrible Experience – Deeply Distressing at an Already Heartbreaking Time We brought our dog here to say goodbye after she reached the final stage of her long battle with heart disease, lung disease, and epilepsy. She was clearly at the end of her life, and we wanted her to pass peacefully. Because we hadn’t previously used this veterinary practice, I was absolutely shocked when, after agreeing that it was indeed her time, the vet proceeded to accuse us of possibly “stealing the neighbour’s dog and having it put down out of some sort of vendetta.” When I explained that we had used different veterinary practices over the years which is why he hadn't seen us before, he called this “highly suspicious” and suggested again that we may have stolen our own dog. I immediately asked him to check her microchip, only to be told it would take several hours to confirm whether I was “telling the truth.” As if the delay in the microchip system was somehow my fault. It was only after we provided the phone number of our dog’s cardiologist who personally confirmed we were the owners that he finally accepted the truth. No apology was given. I should have walked out then and there, but our dog was suffering and we had no choice but to proceed with the euthanasia. What was already the worst moment of our lives was made so much more traumatic by an unfounded and frankly outrageous accusation. A heartbreaking goodbye made infinitely worse by the behaviour of this vet. Shameful way to treat anyone, let alone someone saying their final goodbye to a beloved pet. Go elsewhere.

   almost 6 months ago
2. Lucy Grime ★★★★★

   Always helpful, always friendly. Our pets have the best care at Castle Vets.

   almost 10 months ago
3. Tabatha roberts ★★★★☆

   Great staff, they seem to really care for your animals. Quick but reassuring service.

   almost 11 months ago

1. Bees Knees ★★★★★

   I can’t recommend this Local vet enough! They are nothing like these horrible nasty parasitic chain company’s that charge double if not triple what you would expect. Miles in the team have looked after to my guinea pig this week, including a lovely receptionist that nursed her post opp after a tumour removal. They saved me money for me where they could and being a single parent You need all the help you can get. I’m glad to say, she’s nearly on the mend! Thank you to everyone for all the care and attention you’ve given!

   1 year ago
2. Helen Deponeo ★☆☆☆☆

   Spoken to very rudly by kelly the practice manager and then refused me to speak with anyone else before threatening me with the police I don't recommend this vets to anyone

   almost 3 years ago
3. Iris [email protected] ★★★★★

   Friendly helpful vet practice not the closest to me but I wouldn’t go anywhere else I trust them with my beloved dog Ziggy as do my family with theirs

   almost 3 years ago

1. Jo King ★★★★★

   The staff at Castle Vets are really kind and caring to pets and their owners. We had no hesitation in registering our second dog there.

   almost 3 years ago
2. Lisa Sanger ★★☆☆☆

   I feel very let down by this practice. I had been taking my pets there for many years. It was unfortunately my beloved dogs last day. She spent her last hour on Caergwrle High St gasping for breath. Whilst I appreciate it was during covid, there should of been better arrangements for times like this ( somewhere off the main road!) When I sent a email expressing my thoughts, I had a rude reply off Paul the vet saying that if I book again with another pet, I was to book in with another vet. This I found to be a very unprofessional response at what was a very distressing time, which was made all the more worse by him.

   almost 4 years ago
3. Sharon Bolton ★★★★★

   Took my cat who was very ill he had to be put to sleep but it was done with such love and dignity and so much love and respect to us can't thank them enough for making such a sad act be so moving and respectful for our lovely Oscar

   more 7 years ago

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