Reviews

  1. Stephanie Lake ★☆☆☆☆

    Absolutely appalling. Our cruise was cancelled 3 days before we sailed. Theres was no notification or contact from Jetline Cruise. I only found out because I couldn't log on to Cunard to get our documents and made enquiries with them direct. Apparently all outstanding trips via Jetline have been cancelled due to 'breach of contract'. We cannot make any contact with Jetline at all to find out what is happening. None of the phones are being answered, email is on auto-reply, no statements from them on social media. We would have travelled all the way to Southampton from Cumbria to get on board and would have been turned away if we hadn't enquired with Cunard. This trip was booked by my parents with their retirement savings and they are understandably upset and worried about what is happening and what to do next.

  2. Sven van der Hart ★☆☆☆☆

    Beware, something is going on at Jetline Cruises. We were called by a debt collector for the cruise line that our cruise has been cancelled, because their contract with Jetline cruises is cancelled. We called the cruise company and they say the same. Jetline cruises doesn't answer their phone. Normally they post every other or every few days on Facebook, but they haven't posted an update since 19 of Feb 2025. Their mailing, normally also every few days, has also stopped since then.

  3. Denise Taylor ★☆☆☆☆

    Due to fly out to New Orleans on a 3 hotel and cruise stay on Thursday. No hotel or Amtrak vouchers and no answer from any of the numbers. I think the flights and cruise are ok - cruise check in has been done and flights say I can check in tomorrow. Phoned the first hotel in NO - told us the reservation had been cancelled on Sunday- if the flights are ok we will go and wing it but I can see it costing us a lot of extra money. Very poor service. Used them years ago and had a great experience. Sadly not the case this time. Will not use again

  1. Pauline Robins ★★★★★

    I have been on two cruise and stay packages. The first was to San Francisco, train across America, sail on QM2 New York to Southampton. It was excellent. Very reasonable and yes you do need to think because it's not all done for you e.g. some transfers, but it's easily doable. The second was a stay in Las Vegas and a Mexico cruise. Fantastic value and all worked smoothly. So great value for money but study the itinerary and book in any transfers needed ahead of time that aren't included. The way they work suited us. We will be booking again.

  2. Diane Kennington ★☆☆☆☆

    Please do not book with this company. Documents arrived less than a week before departure. We had no idea of timings etc. Hotel at first resort was very nice but certainly not for anyone unable to climb stairs and was at least 40 minute walk from centre. Train transfers were booked without any realisation that 15 minutes change over was pushing it! We ran to a platform 3 floors below and had 40 seconds spare before the train left! The next train was 5 hours later after ship had sailed had we missed it! Someone unable to run and without prior knowledge of the station layout would never have made it! Lots of additional costs and rude comments when queried, seats luggage etc on flights. Transfer from the port to airport 11 hours before flight so incurred a further £80 on a later transfer. It’s all put together on a wing and a prayer!!! Luck rather than professionalism. I think it’s all just scrambled together to get a package. Stick with a proper travel agent. Found out at the time of travel they are no longer in ABTA! Don’t do it! Really are a despicable unprofessional company. After agreeing final transfer wasn’t good and company refused later pickup Jetline said would pay for an alternative transfer but now we are home said no to refund!! Don’t risk booking with them.

  3. Phillip Eveleigh ★☆☆☆☆

    Do not use this company they are scammers I paid £12000 for a cruise they took my payment and forgot to tell me that the cruise line cancelled the route 4 days before I paid the final amount it then took 6 months and my bank to get my money refunded. They are very nice when booking but if there is a problem beware you will have a battle on your hands

  1. Daren Beavan ★☆☆☆☆

    where do I start - booked A cruise from Southampton to NY on QM2 then 2 night stop over in NY and train from NY to Niagara falls for 3 nights. booked in April 2021. In July 2022 they changed the Train to a flight stating train was not running due to COVID, this was not true I check and would have been able to book it without restriction they said the flight had now been booked and could not be changed.... Also on the original booking they stated hotels we would be stopping in, I checked and they had reasonable reviews so was happy. We then notice they had changed the hotels without informing us. The hotel in NY have some dubious reviews and the Hotel in Niagara has some atrocious reviews we have called and emailed to get this changed and have yet to get a response, each time we call the customer services the say they cannot help and will pass our request to the Cruise Specialist who took our booking we have sent numerous emails to no avail Would not recommend this company I am just trying to ensure my holiday goes without issue......

  2. Hetal Halai ★☆☆☆☆

    On behalf of my father who went on a cruise in July. Transfers to the airport/hotel paid for in the price did not turn up on two separate occasions. They were told they would be refunded for the cost of the taxis they had to get last minute (after waiting hours!), however it has not been 6 months and still no refund. Do not recommend

  3. Lesley Eade ★☆☆☆☆

    Booked a holiday of a lifetime to USA that includes maiden voyage cruise on Carnival Celebration and Queen Mary 2 from NY back to Southampton. Information has been lacking and now a week before we are due to go on holiday hotel vouchers are in the wrong name. Over charged as Future Cruise Credit had been used even though the holiday had been paid up in full and have been chasing for a refund, which apparently has been paid onto my account but have to wait 7 - 10 days for it to clear?! Waited 5 mins for my call to be answered on a Saturday morning at 10:00 and then got transferred to possibly a call centre. Will never use this company again and the holiday of a lifetime is becoming a living nightmare and more expensive by the minute

  1. Michelle Preston ★☆☆☆☆

    I’m afraid I am adding to the negative comments on here. Avoid this company. They have been rubbish from beginning to end with my cruise. Trying to get hold of anyone is very difficult. They booked me a cruise package where we get off the ship at 08.30am and my flight leaves at 10pm that night!!!! Seriously!!! Fourteen hours wait time in transfer and at the airport, lovely way to end your holiday, Their answer was they always book the cheapest flights. That says it all really in my book. They even overcharged me for my EasyJet baggage so they could make a little profit on it. They have just been dreadful. Paperwork for my cruise eventually arrived but it is incorrect with items missing. When I attempted to tell them how cr** they were they told me I was being rude. I will never use this company ever again - and as I go on nine holidays a year that’s a real shame for them. Avoid!!!! Too stressful as they are so unorganised

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Jetline Cruise is located at Ground Floor, 7b High St, Barnet EN5 5UE, UK

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You can contact Jetline Cruise at +44 20 3617 5908

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