yourtravelshop.com - Umrah & Hajj Tour Operator Travel Agency in Ilford

Reviews

1. Yahya Namajee ★☆☆☆☆

   I travelled for Umrah with this company in July 24th 2025. Unfortunately, my luggage did not arrive as expected, and I was sent to Medina without it. I had no clear support or communication from the tour operator during this time, and I had to pay 900 riyal to return to Jeddah to collect my luggage. This caused unnecessary stress and extra costs. Based on my experience, I would not recommend this service. I would never go with this company again

   almost 11 months ago
2. Farjana ★☆☆☆☆

   I wouldn’t recommend this agency to anyone looking for a professional or reliable experience. Several others we met had similar complaints. There was no communication when we needed help, and attempts to reach out were ignored. Key parts of the trip were changed without notice, leading to confusion and unnecessary stress. For a journey of this significance, the lack of planning and support was incredibly disappointing.

   almost 11 months ago
3. Zaid ★☆☆☆☆

   What was promised as a smooth, well-supported trip turned out to be poorly managed and stressful. After we paid, communication stopped and we were left to handle everything ourselves. Plans were changed at the last minute without explanation, causing disruption and unnecessary travel. Throughout the trip, the agency was unreachable and offered no guidance or support. Overall, a very disappointing experience. Others we met had similar complaints. We wouldn’t book with this agency again and advise others to look for a more reliable provider.

   almost 11 months ago

1. As ★☆☆☆☆

   Our experience was extremely disappointing. At the beginning, we were promised a smooth, well-organised trip with full support throughout – but once we had paid, we were essentially left to manage everything on our own. Communication was incredibly poor. We were originally scheduled to visit Makkah first and then Madinah, but without any explanation, there was a last-minute change and we were now expected to go Madinah first and then Makkah. This not only disrupted our plans but also caused us to miss an entire day of ziyarat. Even worse, we had to travel all the way back from Makkah to Madinah just to catch our return flight, which was both exhausting and unnecessary had the original plan been followed. Throughout our stay, they failed to stay in touch. They ignored our calls and messages, offering no guidance or support during a time when reassurance and assistance were much needed, especially given the spiritual nature of the trip. Overall, the service fell far short of expectations. What was promised as a carefully arranged and supported journey turned out to be unnecessarily stressful and difficult at times due to the lack of organisation and communication. This agency was recommended to us, which made the poor service even more disappointing. While we were on our trip, we spoke to others who had also booked through the same agency and shared similar negative experiences. Had we known this beforehand, we would never have booked with them. Based on our experience and the feedback we've heard from others, we would strongly advise people to stay away and look for a more reliable and trustworthy provider.

   almost 11 months ago
2. umme Taiba ★★★★★

   5star service from brother Nizamuddin! My second time dealing with Brother Nizamuddin all i can say he is truly a gem , he had processed my husbands visa very promptly took payment after it was done! Very straightforward and genuine service which is very rare to find at this day and age..where agents are money driven this brother is focusing on your umrah without taking a pence until job is done! I highly recommended this brother for any future umrah trips/service. May Allah give him more barakah and reward him for his efforts.

   1 year ago
3. ILYAS Adam ★★★★★

   Great service from nizam.

   almost 3 years ago

1. A Malik ★★★★★

   We have availed their services twice for Umrah and they have done a superb job. Will use them again .

   almost 3 years ago
2. Suleman ★★★★★

   We've just come back from our Jerusalem tour and it was absolutely amazing. Travelling from the U.K to Jerusalem and touring the old city and visiting Masjid Al Aqsa along with the holy sites, everything was swift and smooth and there was no issues. The accommodation provided was excellent. Highly recommend booking from yourtravelshop.

   more 6 years ago
3. Sayfur Rahman ★★★★★

   Great service from start to end, pretty much booked all my holidays with yourtravelshop, Sophia always been great, helping the best she can.

   more 6 years ago

1. Didi Solih ★☆☆☆☆

   No traveller should use this travel agency. absolutely very rude staff. when I asked for the manager the staff member hung up on me. leter again when called she said you have called twice tooday he is not here. I have worked in hotel industry all my life and I haven't come across such a staff member. she did not even had the courtsey to apologise!

   more 6 years ago

FAQs