Boots Pharmacy Northolt

Reviews

1. Basma Salah ★☆☆☆☆

   Horrible customer service. My mother is an elderly and she was refused her prescription medication. Two employees arguing, one says her prescription is ready and the other one tells her come tomorrow. This medication is on repeat. No professionalism. There was a previous incident with my dad, we called the NHS emergency 111 and they sent the prescription to boots, once again they refused and till this day never issued it. Serious issues with customer service. They need to re-evaluate their customer service. This is a care service, they should take care of people, not treat them like crap and refuse them medication

   almost 11 months ago
2. Hosam Dawoud X ★★☆☆☆

   The negative review isn’t against any of the staff. The staff are always helpful and polite. It’s the system. The repeat prescriptions are never available. They have to be requested for a day or two after they receive the script. Instead of making sure the meds Are in stock since they know they’re getting the script in a day or two the can preorder the meds. But for over a year every single time items aren’t in stock. After I decided to call before the script is signed to preempt them to order, then the phone is never picked up. This went on for around a months I thought the phone as broken or smth but they picked up yesterday and said the phones is working properly and that when herself is working she always picks up the phone so I’ll try different times when needed and edit the review Another issue is that there usually are no less than 3-4 staff members working behind the counter while patients pile up waiting and nobody even bother looking at them til they start calling out. Maybe too much work load that’s fair enough but someone should at least keep an eye at the tills every now n then

   almost 3 years ago
3. Dorian Gray ★☆☆☆☆

   This is definitely the worst run pharmacy in the country. For over a year now not a single time did they have all the repeat prescription meds in stock when prescribed. They usually take 1-2 days to order them. It’s so simple. You receive the same prescription every single month. The system can be automated to order the meds before you receive the prescription. You add the patients that bring you the repeat prescription to the system. What’s the worse that could happen? Having an extra box of meds in stock that’s not collected? Oh wow that must be awful. I recently met a cancer patient outside the pharmacy and he too was complaining that they delayed his cancer meds for a whole week. Luckily my condition isn’t as bad but I sure can understand the inconvenience and the suffering for losing a few days of medication every single month. It’s very bad when there are 4-5 staff members standing inside and ignoring the counter for more than 5 minutes. U don’t expect everyone to leave the work n monitor the counter but at least leave one to attend to customers or take a look at the counter every now n then before customers leave for lack of attention. Today a lady kept asking can I please pay for my items. And not a single person even acknowledged her. And they could all hear her. She ended up walking almost behind the counter so they couldn’t ignore her. Only then did they come to help her. Awful management they have zero respect for their customers. Zero care for people suffering else they would’ve made sure to have the meds in stock. I swear if u ask a monkey for a banana every day for a year I guarantee you the monkey would be handing you the banana by now.

   almost 3 years ago

1. Sophie Minogue ★☆☆☆☆

   The worst boots I’ve ever been to. They should be ashamed, shelves empty not a bar of of soap and staff always away talking in the back at the pharmacy bit making you wait for serving then acting like they’re doing you a favour.

   almost 3 years ago
2. Mina Armanious (HOUBBA) ★☆☆☆☆

   Horrible customer service They open late 10 mins and she ask you to wait outside the pharmacy Another 10 mins to settle in a rude way. No comment!!!!!

   almost 3 years ago
3. Dorota Pawlowska ★☆☆☆☆

   There is worse pharmacy. I been here few times for simple medicine line cold and flu for kids, chicken pox or similar shelves are always empty. Short of stock for everything and even if you are second in a que you wait 15 to 20 minutes even there is 4 staff in.

   almost 4 years ago

1. R ★★★★★

   I've been using this pharmacy for most of my life and I must say with great respect that all pharmacists and counter staff provide an outstanding healthcare service at all times. No matter how busy they are, staff goes the extra mile to help and support with any queries regarding medication. The lady pharmacists at this branch are very mindful of customers needs. There's been several occasions when the pharmacists chased prescription on behalf of the patient and got things moving forward. There is definitely a real caring and serving attitude amongst staff and that makes me and my family feel relaxed and satisfied. A big Thank you to all the lovely staff at this branch as you girls are an asset to Boot's! :)

   almost 5 years ago
2. Lesley Wignall ★☆☆☆☆

   After waiting more than 30 minutes at their locked but manned door (customer control limiting numbers) to collect a prescription my GP had informed me had been sent the previous day electronically was informed there was no prescription for me & that my GP had not sent it. Called my GP who reassured me it had been sent. As I can't face same 30 minute wait & then a fob off again tomorrow i have asked GP to raise a new prescription & send it to Golanki Pharmacy (Church Road) who answered their phone within 3 rings & informed me they have my medication in stock. Sadly this is not the 1st time.

   more 6 years ago

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