Keencare Pharmacy

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Reviews

1. Beverley Defoe-Fowler ★★★★★

   Went for blood tests, clean & professional clinical area. Lovely staff.

   1 month ago
2. A M ★★★★★

   Raised a concern with the superintendents which was handled well. Satisfied with the outcome.

   almost 3 months ago
3. adriane martini ★☆☆☆☆

   I've chosen this as my designated pharmacy to try to support local businesses. However, I'm about to leave them for various reasons: opening times are super restricted, impossible for people with jobs; they never phone you to know your prescriptions have arrived; the customer service is pretty poor, with one of the slowest services I've ever seen. I could carry on. Unfortunately, this isn't a local service I'm willing to support anymore.

   almost 7 months ago

1. catherine ward ★☆☆☆☆

   Do not use this pharmacy EVER. I booked an appointment to have my B12 injection.When I arrived I was told there was no one available to give me my injection as they were on paternity leave yet they took the payment and booking knowing this. Not only did I take time off work and spend time travelling to this appointment I was told I would have to wait for a refund as another company takes the money. Absolutely awful service and I wouldn't want anyone giving up their time to go through this experience. Not even a genuine apology.

   1 year ago
2. Quezia Gomes ★★★★★

   Keencare Harrow-on-the-Hill is just opposite the station. Can’t miss it! It’s large and well staffed. They are prompt in advice and we don’t have to wait long to be attended. Promptly in fact. They had a great effort during the pandemic helping with the vaccine which they still provide. Currently on the penicillin situation they informed me to contact my GP and ask for amoxicillin instead since they had it available. Saved me so much worry after going to over 6 pharmacies with my electronic prescription for my child medication. I’m glad I have visited Keencare. I congratulate their staff on their dedication to our healthcare needs. Thank you!

   almost 3 years ago
3. Gomes Gomes ★★★★★

   Keencare Harrow-on-the-Hill is just opposite the station. Can’t miss it! It’s large and well staffed. They are prompt in advice and we don’t have to wait long to be attended. Promptly in fact. They had a great effort during the pandemic helping with the vaccine which they still provide. Currently on the penicillin situation they informed me to contact my GP and ask for amoxicillin instead since they had it available. Saved me so much worry after going to over 6 pharmacies with my electronic prescription for my child medication. I’m glad I have visited Keencare. I congratulate their staff on their dedication to our healthcare needs. Thank you!

   almost 3 years ago

1. Ka Yun Emily Man ★★★★★

   very helpful staff. went for my flu jab. they were very attentive and kind and made sure i was well enough to have the vaccine and even looked for another vaccine for me that they thought would be better due to my many allergies.

   almost 3 years ago
2. Darshini Patel ★★★★★

   I had my Flu vaccine today at the pharmacy. I use this pharmacy for my prescriptions as well, very professional and efficient pharmacist and the team. Strictly recommend to get your flu vaccine @ the pharmacy!

   almost 3 years ago
3. Mukilan Karuppiah ★☆☆☆☆

   This pharmacy must be revalidated as a safe vaccination centre. I went for my 2nd vaccination dose. I was sent back by the team that I had taken Astra Zeneca as 1st dose and in order to give either Pfizer or Moderna, they needed confirmation from 119. I called up 119 and I was told that it is written everywhere that 2nd dose could not be same, everyone knows that. I went to the pharmacy again but refused saying that pharmacy policies and NHS policies are different and we don't adhere to NHS policies. Looked more of patronising people. Then I had to go to Shaftsbury Pharmacy in about 1.5 miles. They were lovely with explained options and vaccination given. The staffs in Keencare pharmacy need to learn more about vaccinations and policies without saying we are different from NHS. Luckily, I did not get vaccinated by this poor team.

   almost 4 years ago

1. Hamza Naseer ★☆☆☆☆

   I had booked my booster vaccine appointment last week. I had to take a day off work for this vaccine and planned to take another day off for possible side affects. I had to cancel my Flu Jab with my local GP, because of this appointment. When I arrived at 5:00, the staff simply told me that they were out of stock. I felt like I walked into a grocery shop, how could they run out of vaccines with booked appointments? You should always keep enough vaccines for those who had booked appointments, and had to cancel plans for it. It was a hassle for me and a big waste of my time. I could have taken my Flu Jab and gone to work, had it not been for this mismanagement from your side. You should be ashamed of your inability to manage simple vaccine distribution based on a booking system. You should run a grocery shop instead of a pharmacy.

   almost 4 years ago

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