Boots

Reviews

1. Ionela-Alina ★☆☆☆☆

   Me and my sister went to Boots New Malden many times. We also went today 24/11/25 around 12:45PM. There is a lady with dark hair that is extremely rude and unprofessional EVERY SINGLE TIME. I understand not all the people have good intentions, but you CANNOT treat us like pickpockets. She has discriminatory behaviour and is passive aggressive towards the customers. She was following me around the shop. You should train your staff better, that is certain. You must have CCTV, please make sure you use that before treating your customers poorly. Not everyone steals.

   almost 2 months ago
2. Stefan Rees ★☆☆☆☆

   Place never opens when it says it will. Go there for 15 minutes past opening and it’s never open. Staff are always late. Can’t seem to keep to the time which is stated online …… wasting everyone’s time.

   almost 2 months ago
3. Marjanne Brooks ★★★★★

   Friendly staff, good range of products for a smaller Boots. Went in for a flu jab and thanks to Felix it was quick, easy, and painless. While waiting for my appointment saw an elderly couple come in to buy some medicine and Ted who was serving them was absolutely incredible, came round from the till to help them put away the change and products and I was so impressed with how kind he was I had to write a review immediately so asked him his name. Both Felix and Ted are an example of what great customer service is.

   almost 4 months ago

1. habibe osman ★☆☆☆☆

   The worst experience ever- went to see the pharmacist for my 6yo daughter as I was told to pick her up from school as she was unwell with bad headaches, blocked up nose, felling sick and not being able to focus at school. I asked the staff to see the pharmacist but I was told that he was BUSY and will pass the message to him even though I told the staff that I want to see him in person because I need a consultation. She went to speak to him and she came back saying that I need to go to A&E. I didn't even see the pharmacist at all they advised me without even giving me a consultation. I used to get my medication from there but I will not be visiting that store anymore at all. I will advise everyone I know to go to a different store as we dint go the just because we are bored at home but to seek help. Everyone Avoid that place…..

   almost 8 months ago
2. Alan ★★★★☆

   Where I always pick up my repeat prescriptions, never any problems with the service. But in there the other day, the alarm went off just before I left, down to the guy in front. No security at Boots, went around the corner, there he was sorting out all the stuff he'd stolen! About time they had some security in Boots!

   almost 2 years ago
3. SPATIUM ARCANUM ★☆☆☆☆

   Do not recommend buying anything online from this company. They due me a refund (for an order online) that never came through however they claim they refunded my money.

   almost 4 years ago

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