Boots Store in London

Reviews

1. Mohsin Shaikh ★★★★★

   Exceptional Service from Mr. Nugara at Boots Tandem Centre, Colliers Wood. A huge thank you to Mr. Nugara, manager at Boots Tandem Centre. He went out of his way to help us just minutes before closing time, showing real kindness and professionalism. This isn’t the first time he’s helped us either he’s always courteous, patient, and genuinely cares about customers. Truly outstanding service that deserves recognition!

   almost 10 months ago
2. yasmina ★★☆☆☆

   Staff don’t know about their own offers. Instead of investigating the offer that wasn’t working on the till for me, I was initially shooed off and told it doesn’t exist. 3 members of staff later and finally it worked. Every step of the way from both the manager and the sales assistant there was a bad attitude and no apology from having make me wait 15 minutes.

   almost 10 months ago
3. Marc G ★☆☆☆☆

   Appalling customer service. A massive queue for the prescriptions, lots of other employees just hanging around the store but none are responsible to help out. Worst Boots I’ve been to.

   almost 11 months ago

1. Aziz Homs ★☆☆☆☆

   After checking online and seeing that the product was listed as available, I travelled nearly 45 minutes—wasting time, money on petrol, and dealing with traffic—only to find out it wasn’t in stock at two different branches. When I asked for help, a supervisor told me bluntly that “there’s nothing they can do.” Frankly, that’s unacceptable. There seems to be no coordination between your online system and actual stock levels in-store. If the competition were even slightly stronger, you’d probably be out of business by now. This kind of poor customer service and lack of internal communication is exactly why customers lose trust. Also, it’s baffling to me that people are being paid to manage stores but don’t even monitor stock properly. Either train your staff better or fix your system. This is the second shop I visited. Absolutely disappointing.

   1 year ago
2. Billy Mayo ★☆☆☆☆

   The pharmacist in the store so rude and asked me to describe my symptoms she didn’t believe me and wouldn’t sell me. Basic cough medicine waited five minutes to be served at the pharmacist counter. No queue just no staff members and then when asked a staff member if she would serve me she side and went okay so rude

   almost 3 years ago
3. Liz Jones ★★★★★

   Went to store today to buy a new make up brush (customer service online so slow and lacking details that was out of return window for being faulty - 2 stars to them) But I was helped in store today by an amazing no7 assistant. He gave me some guidance and support, and wasn't offended when I said it was great to see but I was ordering online (as online provided discounts). That young assistant is definitely an asset to your brand and your store.

   almost 3 years ago

1. Stephen Percival ★☆☆☆☆

   I give up with this place. 3 days after my prescription was approved by the GP it still hadn't been prepared by Boots, and this after I queued for 20 minutes only to be told they were closing and only prescriptions that were already prepared would be given out. This is is just the latest of many bad experiences with this shop but it will be the last.

   almost 3 years ago
2. Mycroft sanchez ★☆☆☆☆

   This was a great Boots but visited today and it's gone down the toilet! They have replaced the 4 tills with 1 till and 3 'self checkouts' meaning you have to work for the shop for free to complete your transactions. There was one person working the real till but she kept walking away to help people who didn't know how to work the self checkouts and with one person in front took 20 minutes to get served, a disgrace! Also after paying for my goods I looked at the receipt and noticed I was charged for something I didn't buy, she said the transaction was cancelled and the amount refunded buty checked with my bank and the fraudulant transaction went through! Have to contact bank now and report! AVOID THIS STORE!

   almost 3 years ago
3. D A Matthews ★☆☆☆☆

   Wanted to buy something over the counter and was asked to join the queue for prescriptions. There were 4 people in that queue and having consultations. Made my wait even longer and unfairly have to be inconvienced. Why were there not more staff available at 13.30 which is lunch time? When I was served there were no apology. Where's the customer service!!!!

   almost 3 years ago

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