Brand Russell Pharmacy & Barnet Travel Clinic Barnet, London

Reviews

1. Maho Shoujo ★★★★☆

   Have generally had a pleasant experience with this pharmacy when it comes to vaccinations or prescriptions enquiries, as well as purchasing any items in their shop. The staff have changed over the years from what I recall while living locally but it's often been courteous whenever I walk in. They normally have an SMS notification system to alert patients when their prescription is ready after the GP has signed it which is handy if you haven't signed up for that. The only thing that would be more efficient is to leave a message or ring the patient about their prescription being ready for collection if the SMS notification system isn't supposedly working. This instance happened recently and I found it odd that a family member's prescription took longer to be ready, maybe more than five days until I had to ring and chase. There was a bit of anxiety on our part from the waiting longer than usual moment.

   almost 8 months ago
2. Chris Sale ★★★★★

   Excellent service. Tab accessed all the necessary info for our trip ,answered all our questions and administered the necessary vaccinations very efficiently. A very personable and well managed service which we will use again and which we strongly recommend.

   almost 9 months ago
3. Songül BEKMEN ★★★★★

   I’m really happy with the service here. Even though I have pharmacies closer to me, I don’t mind traveling here to pick up my medications. Everyone is always so friendly and smiling—it makes a big difference! Thank you all.

   almost 9 months ago

1. Sarah-Jane ★★★★★

   Love this pharmacy! The pharmacist is great at giving advice, and is very kind. He has helped me many times and directing me to which product is the most useful for me. So much better than Boots/ Superdrug where I can’t get any attention, and am left waiting long for my medications.

   almost 9 months ago
2. Hussain Hilli ★★★★★

   The staff at this pharmacy are always welcoming. Prescriptions are ready quickly, and they always take the time to answer questions with care. The service is reliable, friendly, and consistent — highly recommend.

   almost 9 months ago
3. Henri Exner ★★★★★

   Brilliant 'Rolls-Royce' service continues from Michelle and colleagues! Thank you Brand Russell!

   almost 3 years ago

1. Sof Sophocles ★☆☆☆☆

   After being charged for a consultation, the pharmacy told me I require a letter from my Gp in order for them to give me a travel vaccine, my Gp do not give letters of this sort. The pharmacy should have asked me in the first instance who my Gp was so that they could have made me aware and I would have gone elsewhere before they charge me for a service they could not deliver. Other pharmacies have no issue . In future and take this as constructive criticism you should make your clients aware of this before you charge them!

   almost 3 years ago
2. Victor Seddon ★★★★☆

   Well organised and easily accessible on at least 3 bus routes. COVID booster done on time and efficiently. BUT they didn't give me the little chitty as proof, which I've got from other vaccination centres. What shall I do if asked in travel or govt depts??

   almost 3 years ago
3. Sana Rahman Shafi ★☆☆☆☆

   l tried to book a chickenpox vaccine for my child. CDC Guidelines and Barnet travel clinics own website clearly state that this vaccine can be administered ON THE SAME DAY or 4 WEEKS APART from the MMR vaccine. However I was refused an appointment either 4 weeks before or on the same day. The pharmacist did not know they guidelines clearly, and despite me pointing to CDC.GOV website and the pharmacy’s own website which clearly states the policy, 2 reception staff felt it acceptable to very rudely and persistently dish out incorrect medical advice (that it is not safe to do it on the same day or 4 weeks before). They also suggested that I have no medical knowledge, when in fact I am a doctor. I feel very sad for patients who cannot stand up for themselves. I have now booked at superdrug where the pharmacist knew immediately that there is no problem getting it on the same day or 4 weeks before. Therefore I no longer have confidence in this pharmacist’s knowledge or ability to look up guidelines before making decisions. Also his staff were rude, instead of being apologetic they had a frustrating “computer says no” attitude. When I pointed out that you cannot just make up your own medical guidelines I was told to go elsewhere and hung up on, this was completely unprofessional.

   almost 4 years ago

1. Christine Standing ★☆☆☆☆

   Edit: I consider the owner's response to my request to be libellous. I agree that we should have zero tolerance to abuse. The owner's response implies that I was abusive. 1. I have worked within the NHS and in the private sector. One of my admin tasks was to implement a complaints procedure in a major teaching hospital. I probably know better than most how hospitals and other sectors of the NHS can benefit from listening to users. You are not listening. 2. Had you done some due diligence you would have seen that none of my writings on feedback to businesses has been rude or abusive; nor was my complaint; nor is my Edit now. 3. The accusation towards me is that I didn't wear a mask. I was having an asthma attack! Does that sound like I, an asthmatic in your business, would be abusive? I totally refute that preposterous idea, which incidentally, truly is abusive towards me! (And on taking advice, could be illegal.) 4. It may have been a couple of months since the incident, however, I have kept contemporaneous notes. I am holding out the proverbial olive branch. I do hope you will accept. Christine ------------------------------------------------------------------------------- I wish I could discuss my experience with the owner of Brand Russell Pharmacy because the place used to be so good. If there is something wrong that we could put right I am willing for that. I am in my seventies and have exercise-induced asthma. The staff always helped me to a seat so that my breathing could regularise. On arrival at Brand Russell , while still out of breath, I was chivvied outside (Presumably because I was not wearing a mask.) The person, a female, had the air of a school leaver who now had some power; this she avalanched all over me. She told me I was not a customer of theirs. (I have been for several years) I insisted that I was and that this was a mistake. Her reaction? You are now BANNED from Brand Russell. No blood pressure tablets for me then! Further, Brand Russell informed my doctor that I was not to use them any more. (!!!) Brand Russell was the pharmacy closest to my home. The walk used to do me good. It is now forbidden - by a 'school leaver'.

   almost 4 years ago

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