Bourne Road Pharmacy Bexley

Reviews

1. stephen coby ★★☆☆☆

   When this opened and was refurbished it was excellent, sadly the service has deteriorated to the point of being unusable. We used to get notifications of prescriptions being ready, now we don’t regularly, or if we do, you turn up and they aren’t ready, or there are items missing. They offered an automatic repeat prescription service, but you never know if they have done it, communication is awful. One of my items changed description, so they wouldn’t dispense it until the GP amended their prescription, but they never told me that until you are standing in front of them, having told you that it was ready for collection, after having phoned to check. Place looks crisp and modern, sadly very much a case of style over substance.

   almost 11 months ago
2. Leo Beaumont ★★☆☆☆

   Second time using this pharmacy. Odd interactions. Got a text saying it’s ready turn up and isn’t ready. Then asked for a blood pressure test ‘for records only’ after waiting no prescription was given to me and for the first time in 7 years asked for my pre payment number. Looking for it my phone is taken with no comment to me about where my phone is going. Work is needed for communication and service.

   1 year ago
3. Frances Randall ★★★★★

   Just wanted to share the excellent service I had at this pharmacy. The pharmacist went out of her way to review and then subsequently check the dose with the GP for my 6 month old baby. Thankfully she did as it was too high and they had to issue a new prescription. Thank you!

   almost 2 years ago

1. Amy Trinh ★☆☆☆☆

   Worst experience ever. Avoid. This is not a shop that belongs in the lovely bexley village. The man who thinks he is a pharmacist was so rude to me. He told me to go back to my GP as no prescription was sent. Then when he found it he asked me what it was called. I didnt know the name of the medicine which my doctors prescribe. He spoke to me from way at the back of shop where the medicine’s was. That for a start was a red flag as if you are dealing with a customer you should go up to them at the counter. He had a real chip on his shoulder. His attitude belongs in the gutter. I’m sorry the rudest person Iv ever met I personally think that he should not be dealing with the public and not be dispensing medicine to the general public. Some people might have a serious illness and need medication and to be greeted by this RUDE man will be enough to have the patient go back to the GP for something else. Please avoid. This chemist is also very dirty and Very dated. AWFUL experience.

   almost 3 years ago
2. Cihan Coşar ★☆☆☆☆

   Was suffering from a strong flu/virus and privately prescribed an antiviral, visited pharmacy and pharmacist lady gave me their email address to receive the prescription. Online clinic sent it in 2 minutes, I was in pharmacy for 20mins but she said no emails. Next day I was feeling worse and my wife visited the pharmacy to ask if they received prescription but the answer was still NO. And the medication should have been used in first 2 days but I lost 2 days already at pharmacy. The day after online clinic told me that I can’t use the medication as it is too late now and they contacted with pharmacy to find out what happened, and then I am surprised with what pharmacy told to the clinic, they confirmed receipt of the prescription the first day clinic sent it! So as a result I spent £30 for prescription without any medication and pharmacy told me that they are sorry! I would like to say that they are not selling clothes or any other items it is medication and people are dying from these new strong viruses. I wish they were doing their job better.

   almost 3 years ago
3. Nadia Dawson ★★★★★

   I cannot praise or thank the Bourne Road Pharmacy enough for their support and kindness to my elderly parents over many years. During the pandemic they have repeatedly delivered prescriptions and offered phone advice. Despite the long extra hours they are working to support the local community, including my parents, they are unfailingly helpful and professional.

   almost 5 years ago

1. M ★★★★★

   Hands down the best pharmacist I have dealt with and the best customer service. Very attentive and professional. Well done all, you should be proud of what you are doing, its hard to come by this level of service.

   almost 5 years ago

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