Achilles Heel Running Store

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Reviews

1. mark lonergan ★★★★★

   The best running shop I have been to you. Excellent service from friendly and knowledgeable staff. I really enjoyed the visit and came away with a new pair of trainers I wouldn’t have considered. They are sooo comfortable. A very big 5* experience. I think it was Elliot who served me.

   almost 3 months ago
2. Michael Riach ★★★★★

   Amazing shop. Purchased a pair of Nike Pegasus 41 for cheaper than I could buy from Nike themselves. Cheaper than anyone. Delivery was free and very quick. Will definitely be using again, can’t recommend highly enough.

   almost 3 months ago
3. Paul Lumsden ★★★★★

   I was in store on Sunday. A massive thank you for the staff member that helped with my trainer choice . Unusually I wasn’t in for running shoe but an appropriate trainer to return to work following a Total Knee Replacement. The trainers were perfect for my first day back. . Perfect fit & extremely comfortable whilst working today . Again , a massive thanks . Fantastic store , will definitely return again in the future .

   almost 4 months ago

1. Elliot Kell ★★★★★

   It’s been awhile since I’ve written a review, but I had such impeccable service and overall experience with this store that I had to share. First thing I want to review is the store in person, on a recent trip to Glasgow I stumbled across the store, that I had visited online many times. Whilst sitting on the bus, I saw the store out the window and it’s clean design caught my eye. I immediately got off the bus and ventured into the store. After over 10 years working in retail spaces I was blown away with the clean aesthetic of the store. The interior, selection of products and overall service was unforgettable. even though the store was incredibly busy, I was acknowledged right away and still offered assistance. I’m truly sad that this store is not in London. Even though I didn’t really need anything, I didn’t want to leave the store empty-handed so I purchased a mental athletic magazine. Secondly, I would like to talk about my online experience, once returning back to London. As previously mentioned, I had found myself on the Achilles Heel website multiple times. The main reason for this was the selection of brands that are not openly available in all running stores. At the moment I particularly like brands such as Bandit, which is an American running brand from Brooklyn in New York. It can be really hard to find a good selection of their product in the UK, for a reasonable price. Not only were the prices of certain products better than other stores, the range was good and some of the items were in the sale. So I placed an order, I was surprised at how fast the packing and shipping was. The next day my products arrived, which in my experience is unusual with independent running stores that can take a few days. Sadly one of the products I had purchased, a pair of socks was faulty. After running in them just once they had holes and other damage, so I emailed Achilles Heel right away, and was surprised at how helpful the staff were. There was no issues, they asked for photos so they could understand the fault and I sent them to which I was told a replacement pair would be sent to me that day. The feeling I got was the same feeling I had in the store, the staff were so genuine, polite and extremely helpful. When the replacement pair of socks arrived, they had not just replaced the sock that was broken but sent me an entire pack of Bandit socks. I will be definitely shopping here again, online or on my trips to Glasgow. I highly recommend this store!

   almost 7 months ago
2. Sandra MacKenzie ★★★★★

   This company are fabulous, they ensure fitting is spot on as I have veery flexible feet which has now been solved thanks to the great team they have. Owners are hands on, personal,, helpful and go the extra mile. Would only purchase from this company and find them reliable and professional. Well done to all of you for taking care of our feet. ♥️

   almost 2 years ago
3. Peace ★★★★★

   Had a great experience shopping at this store today. I went in with my mother who has plantar fasciitis and were served by Jordan who provided an amazing service! He was very knowledgeable and shared lots of helpful advice. A great listener and answered all of our questions patiently. Definitely feels like we received a 5 star service today. Would highly recommend this store :)

   almost 3 years ago

1. Martin Dolan ★★★★★

   I couldn't recommend this place more. I came in knowing nothing, and popped in, as I needed a pair of shoes for treadmill running to get fit. I was pretty confused and anxious, but the staff helped guide me in my choice and I left the place with more knowledge of what I need from my shoes, and a nice new comfortable pair of shoes. Will definitely return when I need another pair, and would recommend to people in the future. Cheers!

   almost 3 years ago
2. Drew Kirkland ★★★★★

   Great staff . Took my 13 year old in for running shoes and the member of staff took time to find out what was required then made sure that the width and fit were good . Will definitely go back

   almost 3 years ago
3. Cynthia B ★★★★★

   Fabulous staff! Went today and they were really busy. Had to wait a few minutes, no big deal. Still, the gent who helped me gave me all the time in world, watched my gait, and let me try on several pairs of shoes. I never felt rushed or like they were trying to move me along. I ended up with a fantastically comfy pair of running shoes. I would recommend this shop to my closest friends and family! Will you get the cheapest pair of shoes? Probably not, but no one is ripping you off either and in the end you're getting a pair recommended based on your foot and step and by knowledgeable staff.

   almost 3 years ago

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