Howdens - Wishaw

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Reviews

1. Steven Mitchell ★☆☆☆☆

   We have just fitted a kitchen from the Wishaw branch. The customer bought it directly from Howdens and asked us to fit. Sizes were wrong and a door way not took in to consideration in the plan. Would have left 300mm worktop to worktop for the customer to walk through. I caught this in time to get things changed about. The end panels sent with the kitchen were the dead size of the units, (no room to scribe to walls). The customer called to see if they can send bigger panels. Tony the designer was quick to tell the customer that the prep hasn't been done right and the walls should have been made straight & plum first, its your fitters fault. It is an old building that was never getting new walls. They also suggested cutting the service gap out of the units so the end panels would fit. This wouldn't have worked as the walls deviate too much and there was a integrated dishwasher already tight to the wall. I asked the customer to let me speak to Tony so I could explain this, he said to the customer he doesn't want to speak to me! I tried calling back 3 times to speak to tony and he avoided all the calls. The customer ended up having to pay more for bigger panels. Also multiple items missing, a damaged door and duplicate doors. Howdens then called me to say it would be an additional £30 to deliver the missing items along with the new panels. They waived this right away when questioned. The customer has since spoke to Louise about the final balance to which she wouldn't provide them with an invoice as they don't have an account... They sold the kitchen and took the payment without an account. My customer and I both found her to have a terrible attitude on the phone and she was iterating the point again to the customer that the kitchen wasn't prepped properly to suit those end panels. We have fitted around 20 kitchens in the last 2 years. Wren, Magnet, MGM, Palazo all send bigger end panels as standard. If Howdens are gong to sell kitchens with end panels the exact size of units, start taking a spirit level with you when you measure up to make sure this will work. I will never be using this branch again. What could have been a quick fix of just sending bigger panels turned in to Louise and Tony getting defensive and trying to fling other people under the bus without even listening to what the problem was. Tony needs to get core competent on designing kitchens and be able to take calls and not hide from people. Louise please work on your customer service skills. You don't own the company.

   almost 2 years ago
2. Sheila White ★★★★★

   Went here with my son who was looking for a door and backboards for his newly installed kitchen. Staff were friendly, knowledgeable and helpful and he was able to get products he really likes. Would recommend this company.

   almost 4 years ago
3. Anne Dickson ★★☆☆☆

   A lot of time wasted. 3 customers in the store, two employees one of whom was privately chatting with the customer looking at photos on their phone. Another served a customer who was behind me. Then finally l was approached and l was told that a designer would be with me shortly after 5 or so minutes the male employee approached me he asked if l had a joiner l said yes and gave him the name at which point l was told that the joiner has to be assigned to a specific Howdens branch and this had to be ascertained first before l could proceed and purchase a kitchen. A lot of time wasted really. It didnt fill me with confidence in Howdens, the staff and the product.

   almost 5 years ago

1. Colin watson ★★★★★

   Initially disappointed with first visit as we had no assistance at that time but once we established contact with our planner we were more than happy! I have altered my rating accordingly, I'm more annoyed at the whole what to do to stay safe carry on linked to covid..... I know it's not a reflection on your place but more how we felt during our initial first visit when we were left to look around with no assistance

   almost 5 years ago
2. C McA ★★★★★

   Very professional, friendly staff. Good showroom and great choice of products.

   more 6 years ago
3. Michele James ★☆☆☆☆

   We invested a lot of time with Howdens getting our kitchen measured, coming into the depot to choose kitchen worktops etc. The experience to this point was good and i was told i'd get a price a few days later and i could then organise our joiner to fit it. I never ever received a call back with a price and called in several times however the person we were dealing with would never take nor return the call. I ended up calling in to speak with the Manager to raise a complaint. She was highly defensive but said she'd look into it and call me back that day with a price - but never did and never took my calls again. A complete waste of time and an unprofessional company. In comparison we went to a competitor and got measured and a price very quickly.

   more 7 years ago

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