Nelson's Leather Collection Larkhall

Reviews

1. David Tattum ★★★★★

   On agreeing on Thursday to buy a suite from the shopfloor, the delivery was made on time the following Monday just as agreed. During our discussions I found the staff to be knowledgeable and the handling of our order was first rate. At point of delivery the two men knew just how to achieve entrance with a large three seater, both units being wrapped and packed with foam in the van for transit. The quality of the suite purchased, and the service that we found throughout our transaction was very pleasing, and I would have no hesitation to recommend this long standing company.

   almost 3 years ago
2. Eddie McStay ★☆☆☆☆

   Only gave one star as there is no zero! Absolutely disgusted with the way we were treated. Purchased sofa and recliners. Ordered in march. Nelson's were great by allowing us to have a loan sofa while waiting on delivery. Upon delivery everything seemed fine. Delivery guys chatted away. Left saying we had 3 days to check goods over. Noticed that one side of the sofa seemed loose / not clicked into place correctly. Call Nelson's to ask if they could return and take a look. Hit with nothing but abuse. Talking over us. Rude. Terrible way to treat customers. Told they would return and take the sofa back and return our cash. We told them this IS NOT what we wanted. Just double check it. Delivery guys arrived back and removed everything. We were absolutely in shock. One of the delivery guys claimed we'd given him a hard time when he delivered the goods. Totally untrue. We had been laughing and joking and this is seen on our CCTV cameras. Please, if you are looking for a new sofa/chair, please avoid this local business. Still can't believe we have nothing to sit on and any other shops are now a 20+ week wait. One of our household is currently on the transplant waiting list. The company were advised but still did not show one shred of empathy. Utterly shocked and disappointed.

   almost 3 years ago
3. Ken ★★★★★

   Nelson Leather Furniture are a long-standing Larkhall business & I have been a customer there for many years. Just had my new suite delivered & very happy with it. No pressure sale, excellent service, and a fair price - would definitely use again. Be aware though that given the current situation delivery times can be lengthy, but plan ahead and you wont go wrong. Many Thanks Gary, Charlie & James.

   almost 4 years ago

1. Kim Clark ★★★★★

   Went in for a look and ended up buying a corner for an amazing price and my mum and dad even got a 3+2. We saved thousands! Definitely worth a visit. The owner and his son couldn't of been any nicer and done us a deal aswell. We're very very happy with the purchase and the customer service was excellent.

   almost 4 years ago

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