Kwik Fit - Edinburgh - Morningside Car Repair Garage in Edinburgh

Reviews

1. Murray Pollock ★★★★★

   Such great care and attention offered when I got a nail in the tyre and last minute job sorted especially time of year... Christmas. Yard was full and they still fitted me in and got the job done for me. In and out and the assistant manager (forgot his name) took care of me from phone call all the way through to sorting the job himself. He was tremendous. He even fitted the new tyre himself on my Polo. Legend.

   almost 7 months ago
2. Duncan Arnot ★☆☆☆☆

   Absolutely horrendous service. Booked an appointment to have brake discs/pads changed on 1/12/25. Turned up at 0800 to drop the vehicle off and was told I’d get a phone call with an update later. I went back to the garage at 1745 to discover the vehicle had not moved all day! No-one had bothered to do anything. Got my key back and booked in to another garage (D&G Autocare) the next morning. They managed to replace both front discs and pads within 4 hours of me dropping the vehicle off. I would not recommended Kwik-Fit to anyone after this!

   almost 8 months ago
3. anum ghaffar ★☆☆☆☆

   My recent experience with Kwik Fit was genuinely frustrating. I booked an appointment for a simple tyre replacement, expecting a quick and professional service but it turned into a long, unpleasant ordeal. First, despite having a confirmed booking, I was left waiting for nearly an hour before anyone even looked at my car. The staff seemed disorganized and there was little communication about what was going on. When I finally got an update, they told me they didn’t have the right tyres in stock even though I had specified the model during the online booking. To make things worse, the customer service was quite poor. The staff were dismissive and didn’t seem interested in resolving the issue. I ended up wasting half my day and had to take my car elsewhere to actually get the work done. For a company that advertises convenience and reliability, Kwik Fit really failed to deliver. I won’t be returning and wouldn’t recommend them to anyone looking for dependable or professional service.

   almost 9 months ago

1. Hannah Williams ★★★★★

   We popped into Kwik Fit on the off chance that they might have a specific sized tool that we had been trying to find all day, and they kindly lent it to us, and quoted us for some all season tyres (which we also needed to sort). Gordon was very polite and helpful, and we were impressed by the customer service we received.

   almost 9 months ago
2. Dominic James ★★☆☆☆

   They did a decent job with my MOT work. However, I didn’t really appreciate the “Oil in Plug Holes” written on my engine with a permanent white marker. I had to scrub it off with steel wool, defacing the cover was totally unnecessary.

   almost 11 months ago
3. Mark “King of Scots” Pringle ★★☆☆☆

   Friendly enough folks. If you have a premium car; always go to the dealership is what I took from my visit here. Staff don't cover your seats so the car is filthy upon return.

   almost 3 years ago

1. William Li ★★★☆☆

   Bought tyres for fitting as the price offered was very competitive. Left with damaged rims all around, vastly overly inflated tyres (different pressures all around), thumb prints in light interiors and wheel balance falling off (albeit the fault of the weather). However, the store manager was extremely attentive and helpful and offered compensation without any fuss. He also personally made sure the issues were swiftly rectified to a good standard. The reason that I reluctantly left three stars is that I really felt this shouldn’t have happened in the first place, as it could be quite dangerous had someone who’s not into cars just drive the car like it is and never checked their tyre pressure. Moreover for people with uncommon rims (like mine - which is not available to buy anymore), it can be really heartbreaking to have any damages done no matter the compensation.

   almost 3 years ago
2. Zoe Spyropoulos ★☆☆☆☆

   Made an appointment for 930 Tuesday morning a few days in advance as we needed to get the car sorted out so we could drive home to the highlands. Wednesday afternoon they still hadn’t looked at the car, concept of an appointment and doing things in a timely manner and communicating with the customer totally lost on the reception staff. Don’t waste your time.

   almost 3 years ago
3. Rachel Bain ★★★★★

   Amazing customer service. Was in Edinburgh visiting my dad and my engine light came on and was worried about travelling back home to my local garage. After phoning other Kwikfit branches who were too busy to see me, I phoned the Morningside branch and they told me to come down with my car as soon as. They checked over my car and resolved the issue (thankfully nothing serious!), they also done it free of charge which I was very grateful for! Very happy with their service, would highly recommend to anyone! Thank you again :)

   almost 3 years ago

1. Bridget Stevens ★★★★☆

   I was pleased that my request to have an MOT on a particular date could be met. Staff very nice on the phone. However, when I returned to collect car, was met by a young apprentice whose opening words were "Your car has failed." I was quite shocked. Could he not have said instead "The test went very well. Everything was fine apart from a couple of small things which we can easily fix for you." When I suggested this to an older member of staff, he said he would have a word with the young lad and endeavour to improve his own training methods. That was an unexpected and impressive statement. Well done Kwik Fit Morningside!

   almost 3 years ago

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