I’ve trusted this garage for years. Ben handles most of my work with expert knowledge, clear explanations, and great problem-solving. Highly recommended!
Great garage, thanks for sorting out my bike MOT on short notice, very accommodating
After a breakdown in peak morning rush hour traffic in town I needed a garage that would a) take my broken diwn car without warning and b) fix my gear stick. James and his team were very accommodating on both counts and really happy to help. James went above and beyond to repair the gear box which is now working fine. I highly recommend this garage.
I took my car to James Allan & Sons to have the clutch replaced in August, and it turned into a nightmare. Immediately after leaving the shop, my engine started cutting off at low RPMs, especially during low-speed turns and stops at traffic lights. This caused dangerous situations where my steering wheel locked, nearly leading to accidents with pedestrians, cars, and cyclists. I called them the same day to report the issue, and when I brought the car back, they blamed a faulty MAF sensor. I spent £130 on a brand new sensor, only for the problem to persist. They then tried to blame me for not buying an "original" BMW part, even though I used a reputable Continental brand. Frustrated, I took the car to another garage. They found that James Allan & Sons had forgotten to plug in a camshaft sensor during reassembly, which had been causing the engine to cut out for over a month! On top of that, they had reinstalled the windscreen wiper arms incorrectly, resulting in a permanent deep scratch on my windscreen. I have proof that this damage wasn’t there before (see attached photo of the day the car broke down, you can see we are pushing the car out of the road as it had just broken down), and I had to pay another £223 to fix the mess they left behind. I called the owner and of course he refused to take responsibility (the LEAST he could do after draining £1,000 from me for the clutch) despite being the only garage to have seen my car until I got it fully fixed today. To make matters worse, a large screwdriver that had been in my boot for months went missing after my visit. I contacted the owner, giving them the benefit of the doubt, but they never got back to me (see attached text conversation). If you care about your car and want it properly repaired, STAY AWAY from James Allan & Sons. You’ll likely end up paying a second garage to fix their mistakes, just like I did.
Could not recommend more highly. They are extremely knowledgeable and provide a fantastic service. Ben especially was incredibly helpful, fixing my car in the same afternoon after I brought it in on very short notice. Will definitely be back, thank you so much!
I have been using this garage over number of years now, service and work is always great. Recently sold my car however I had misplaced some of my receipts for service record. I explained to the garage about my misplaced receipts and Ben was fantastic helping me out. Got me few hundred pounds extra during the sale :)
Been bringing my vehicles down to this garage for years now and the lads are absolutely brilliant. Ben deals with most of my work and his knowledge is second to none. Problem solves and explains everything before and after. Couldn't recommend them enough.
Was in last week and was over the moon with the service, I dealt with Jim and his son Ben, Ben being very helpful and explaining my job to me and even kept the old parts to show me the issue help me understand the fault. Very knowledgeable young man and is a credit to the garage! Will definitely be back thanks guys
I have used this garage for a while now and always happy with the service. I usually book with Ben who is very professional and gets the job done very quickly and provides a good service. I would definitely recommend. Friendly people and good prices.
James Allan & Sons is located at 6-8 Windsor St Ln, Edinburgh EH7 5JZ, UK
You can contact James Allan & Sons at +44 131 557 0939
You can find directions to James Allan & Sons by following this map link