Newtongrange Dental Practice

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Reviews

1. Michael Klein ★☆☆☆☆

   I write this view having since left this practice after 22 years as a customer. The practice unfortunately has failed to move with the times. The disgraceful customer service through to 'dental' staff. All I can say is jump ship now if you wish to save your dental and gum health. I have found a new practice that offer the latest technology, techniques and knowledge to assist and advise regarding my continued dental health. In all, I thank Newtongrange dental practice for their substandard care and their unwillingness to provide even a basic level of customer service. Communication skills of a drowning fish. Dental skills of a ravage butcher. My new practice have just provided the best hygienist appointment I have ever had, with new equipment and technology. Change is sometimes for the best!!

   almost 4 months ago
2. Hamish McDonald ★☆☆☆☆

   I am writing this review to express my extreme disappointment with the dental treatment I received here. The experience was far below what I would consider a professional standard. The primary issue was the quality of the work itself. I had several fillings done, and they were completed so haphazardly that I am now experiencing persistent sensitivity. The fillings also have rough, jagged edges that are irritating my gums and tongue. It's clear that the attention to detail was severely lacking. Furthermore, the entire process felt rushed. The dentist barely took the time to explain the procedure or my options, and I felt like I was just another number in a long line of patients. When I tried to ask questions, I was met with impatience. The office staff was also unhelpful when I tried to follow up on my post-procedure pain. For anyone seeking competent and thorough dental care, I cannot recommend this practice. The poor quality of the work and the dismissive attitude of the staff make this a dental office to be avoided. I am now in the process of seeking a new dentist to fix the problems created here.

   almost 6 months ago
3. Paddy Mcgivern ★☆☆☆☆

   Absolutely unacceptable how patients are treated here. My partner went in for treatment and they worked on the wrong tooth. She was also left waiting for over an hour past her appointment time. When she reasonably asked why the delay was so long, instead of receiving an explanation, she was struck off as a patient. I called to speak with the manager, but she was dismissive and offered no real help. This is unprofessional and extremely poor service. I would never recommend this practice to anyone, and I will be taking this matter further with the appropriate authorities.

   almost 7 months ago

1. Salvador James ★☆☆☆☆

   Unbelievably poor service, it's clear they have no interest in anyone who is on the 'NHS list'. Very quick to remind you that they are very busy, which results in your appointment feeling rushed and inattentive. Very sorry to have lost a once good local service, clearly pandering towards the private sector.

   almost 7 months ago
2. raquel ascencio ★☆☆☆☆

   Extremely disappointed with the service at Newtongrange Dental Practice. I registered with them during my pregnancy under the NHS, expecting to receive proper dental care. Unfortunately, my experience was far from acceptable. During my first appointment, the dentist (Kendal) did not address any of the issues I was experiencing. I was left in pain while pregnant, without proper care or follow-up. The receptionist was also incredibly unhelpful and rude, showing no empathy or professionalism. I felt dismissed, ignored, and unwelcome. This experience has had a serious impact on my well-being, and I will be pursuing a formal complaint and considering legal action. No one should be treated this way, especially in a healthcare setting. I strongly advise others to avoid this practice. The staff lack both the skills and the compassion required for their roles.

   almost 7 months ago
3. Rebecca Melvin ★☆☆☆☆

   So ignorant I called up with a mouth ulcer and could barely speak was in tears and almost crying at the lassie to give me an appointment and becausei spoke really loud she accused me of shouting (keeping in mind I'm only trying to make sure she can understand what am saying ). she told me there was no emergency appointment I used same tone as before and I got told I will be getting reported for shouting and I think they have blocked my number this is why no one asks for help

   almost 3 years ago

1. John MacDonald ★★★★★

   I’ve just had two fillings from Mrs Shivani Bhatia and I am very pleased to say that I scarcely felt the local anaesthetic and felt nothing at all after that. This has been my consistent experience here since we joined the practice two years ago. They are a professional but informal bunch of people who communicate well in person and using messaging as need be. I am very pleased to recommend their friendly practice and wish them well working in these trying times.

   almost 4 years ago
2. David Dempster ★★★★★

   Very good patient communication. The ladies there are always extremely pleasant and cheerful. Dental staff are extremely professional and GENTLE!

   almost 5 years ago
3. Nick “Nickname” Name ★☆☆☆☆

   Awful awful awful. My nephew has had to go back three times to fix a problem they caused and they expect him to pay for the repairs to their work that they messed up. He isn't going back. My GF had work done and is now in more pain than before she went. They left a large jagged bit of filling which is cutting her tongue. The receptionist was more concerned that she could hear my GF swearing in pain in the background rather than helping with the problem. Grow a pair snowflake, she wasn't swearing at you, if you can't handle hearing someone in pain swear then your in the wrong job.

   almost 5 years ago

1. Peter Sharp ★★★★★

   Really great customer service and cnt thank them enough for dealing with me who is nervous with needles. Would recommend :)

   more 8 years ago

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