The Café by BENUGO

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Reviews

1. Drew Davies ★★☆☆☆

   Ordered a gluten free sandwich. Not cheap. One slice of cheese, half a tomato, no butter £5. Sad times.

   almost 3 months ago
2. Ankita Patil ★★★★★

   Great cafe! Served by the best people! Jack, the manager of Benugo was very welcoming and always a smile on while interviewing.

   almost 5 months ago
3. J.P Middleton ★★☆☆☆

   Situated right at the top of the department store it is shaped in a sort of giant U. Food wise there’s not a lot of choice except sandwiches. I ordered hot chocolate and a ginger cake. Firstly the ginger cake was exceptional-my personal taste would be to remove the chunks of peel put in the top of it but I can’t fault the taste. My problem was the hot chocolate. I was asked if I wanted marshmallows. I asked if they were vegetarian and the person serving didn’t know so had to check and was told they were. Now I would expect a few marshmallows-I got served a whole cups worth.i scooped them out and you can see my picture I’m not exaggerating. Made the taste of the tiny amount of hot chocolate vile-the marshmallows themselves were horrible.

   1 year ago

1. Matthew “Dog250” Douglas ★★★★☆

   Tasty food. Service was a bit slow if you're just wanting to pay and not get a coffee as you still have to wait in the coffee queue. Plenty of seats and friendly staff.

   1 year ago
2. glyn brownley (mrmonkfish65) ★★★★☆

   Had a salmon and cheese bagel which was very nice it cost £5.50 so not cheap. Wife got a bacon barm which had lots of fat on it . She complained and they offered a refund or change of order without hesitation . Great customer service no hassle 10/10 for that . Coffee was nice and its a very roomy light place to relax with your friends

   1 year ago
3. Carole McBryde ★☆☆☆☆

   Visited today at 1pm. Only a handful of tables were clean. I would say that about 20 tables were waiting to be cleaned. Very poor selection of hot food available (cheap canteen quality). Large queue and lack lustre service. I opted for scone and coffee but very average quality. Disgraceful for a good quality store to be entertaining such poor quality food and service. Not acceptable. From the number of poor reviews displayed here, John Lewis obviously do not value their customers' opinions.

   almost 3 years ago

1. Shelley Byrnr ★☆☆☆☆

   I stopped of here for a coffee break while shopping, and wish I'd looked at reviews on trip advisor.!! I joined the queue with about 5 other customers in front, no food on sale. The female was going down the queue with a pad/pen asking what drinks we'd like, I'd said a latte, I was also going to pick a cake but found these to be not covered, so decided on a tunnocks tea cake, I'd since been asked at this point again 4 times more what drink I'd like, then while waiting I'd noticed the bread at the soup over on unit was not covered and upon looking around the silver units were so dusty,this is just not good house keeping at all, so I reached the coffee area and it was chaos as they were still asking what drinks people wanted... I'd eventually got mine to be honest it's the worst coffee I've tasted. When I sat down on closer inspection the whole restaurant needs a deep clean.. tables were needing cleared, cleaned, it just was not a friendly atmosphere.

   almost 3 years ago
2. glessart glessart ★★★★★

   Visited this place on a cold winter's day to get a nice, warming plate of soup. Service was quick and soup was delicious. Quite a relaxing place with the seating well spread out. Would go back again.

   almost 3 years ago
3. Elaine Lavery ★☆☆☆☆

   The most watery salty supposedly butternut squash soup with a standard piece of mass bread for £5.75. It is not difficult to make good soup cheaply. Very unimpressed by this low standard by John Lewis.

   almost 3 years ago

1. Karen McMillan ★☆☆☆☆

   Oh dear! Visited today.....wish the old John Lewis cafe was still there. Place was cold. Selection of cakes etc. nothing like what it used to be. Used to get small pot of cream for Americano coffee, not now. Even the surroundings are bleak. Won't be back.

   almost 3 years ago

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