National Tyres and Autocare - a Halfords company Auto Repair in Glasgow

Reviews

1. Sharvan Albatran ★☆☆☆☆

   Be careful of this garage I had a confirmed appointment to replace the rear offside tyre. Upon arrival, I specifically asked the manager to ensure that the exact tyre I had ordered was fitted, as I had previously experienced an issue last year where the incorrect tyre was installed. Despite this clear instruction, when I returned to collect my vehicle, I discovered that the wrong tyre had once again been fitted. When I questioned why the tyre was not checked before fitting, the manager responded dismissively, stating that “humans make mistakes.” The communication was unprofessional and rude, and my concerns were not taken seriously. I was then advised that the correct tyre would need to be ordered again and fitted the following day. To make matters worse, I later received a receipt and vehicle inspection report containing photographs of a completely different car, which raises serious concerns about the accuracy of their records and the quality of their service. On the following day, I attended the garage to have a new right tyre fitted. The process took an unreasonably long time, during which staff members were repeatedly walking around my vehicle as if searching for something. I then became aware that the wheel locking nuts had been misplaced by the garage. After waiting for approximately two hours, I was informed that my car was ready. Upon inspection, I noticed that non-original, standard wheel nuts had been fitted instead of my original locking nuts. When I raised this issue with the manager, I was informed that my original locking nuts had been “thrown in the bin.” I requested the return of my original locking wheel nuts, at which point the manager became aggressive, raised his voice, and stated that he would buy new nuts instead. I was then required to wait for a further hour. the manager return with replacement nuts and fitted them to my vehicle. Following this, the manager asked whether I was recording the interaction. I confirmed that I was not. He then told me not to return to the garage in the future. Furthermore, I was wrongly accused by manager of hiding the locking wheel nuts, which I strongly deny. This accusation was both distressing and unprofessional. I do not recommend this garage to anyone, and if you go please check your car carefully after.

   almost 7 months ago
2. Stephen McCann ★★★★★

   Went to the branch on Alexandra Parade in Glasgow. Excellent service. Had to get a new tyre and as I had the tyre warranty it went smoothly. Keith who dealt with me was absolutely brilliant. Sorted things out. Ordered a tyre and fitted. Supplied fitted took out the warranty again. An overall quality and excellent service provided. Especially by Keith. Thank you for your service.

   almost 7 months ago
3. carrie lloyd ★★★★★

   I visited National Tyres and Auto care last week and the service I received from Shakur, was professional and attention to detail during my 10 point car check was not rushed in any way. Shakur went the extra mile to show me around my car to identify the maintenance required to keep my car healthy. I felt reassured by the advice and recommendations given to me. All the team were friendly and very supportive. I was provided with some oil as a gesture of good will as my oil level was dry to ensure I got home safe! I recommend this garage for anyone looking for 5 ⭐ service, thank you Shakur!

   almost 7 months ago

1. Carly Bojsza ★★★★★

   I can’t praise these guys enough - everyone is absolutely lovely and helpful! I dropped my car off for it’s MOT on Friday (she’s getting old and needed a fair bit of work done) and the manager even managed to convince a very sweet and kind mechanic from another shop in their network to come over on a Saturday to re-test my car so I could have it back sooner (completely off their own backs - incredibly kind and considerate). I also cannot describe the relief I feel after getting my car back and it’s running so smoothly and everything is fixed!! (sounds silly but I’ve previously taken it to another mechanic to investigate some issues I was experiencing and was repeatedly told “nothing was wrong”) Very honest, knowledgable and really lovely guys, always going above and beyond to help. 10/10, you’re absolute stars :-) thanks again!

   almost 8 months ago
2. Pamela ★☆☆☆☆

   Sorry but this review comes from the absolute cheek of one of your employees who think they can speak to young women any way they want and get away with it. “Naw!” That ring a bell? Paid almost £900 for tyres and dropped the car off at 12:30pm. Came back around 5:30–6:00pm was inspecting the tyres before I left - of course, once I’m gone I need to be sure. One older, white stubby guy shouted over “it’s soap” I know that, I’m no stupid, I’m looking for damage to make sure it’s okay. So I asked if he could quickly look at what I thought was damage and he said “Naw” I said what? “Naw, it’s 6 o’clock I’m going home” Listen, I dropped it off 5 hours earlier? Don’t get cheeky wideo! Two members of staff were friendly and helpful - an older man who was behind the computer and a younger boy. His car was a red Volkswagen with M33 or something on it. Also, the Halfords website advertises this branch as offering 4-wheel alignment, which was one of the reasons I booked there - but they said they don’t actually do it. That should be made clear before someone commits to an expensive service. I now have to go elsewhere and pay again to get the alignment done properly, after assuming it would be included or at least available. Completely unprofessional attitude, especially after spending that kind of money and waiting all day. Whether they were running behind or not, it shouldn’t be taken out on customers. The job may have been done, but the customer service was a let-down.

   almost 10 months ago
3. angela irvine ★☆☆☆☆

   Avoid . Had my car in full service in September last year the next day oil warning light came on took it back it hadn't been topped up that was fine . Just recently had my car into a garage to be told the oil level in my car is way to high and has caused problems with my engine plus I was told the oil filter was never changed something that should have been done In a full service. Don't think anything was done to my car that day but gladly took my money

   almost 3 years ago

1. Andrew Bell ★☆☆☆☆

   MOTs not available at this garage despite ability to book (and pay) online. Very disappointed in this level of service, not least that I wasn't told that the MOT was cancelled until the car was dropped off.

   almost 3 years ago
2. toby nield ★★★★★

   Four new Pirelli tyres in 90 mins, only 1 mechanic on the whole floor due to staff absences, guys a grafter . very impressed . Very nice manager aswell - honest. great job well done will be back . Toby palmer-green

   almost 3 years ago
3. sajida sharif ★★★★★

   I got a message on my dashboard about my tyres and arnold clark is usually my first point of call as thats were i bought my car, arnold clark could not help till after the holidays were not helpful , went to national tyres garage and it took them 5 min to resolve my issue . Fantastic service , new management would recommend. If Alan had not helped me out when he did i would have been unable to drive my car. Total life saver.

   almost 3 years ago

FAQs