Kwik Fit - Glasgow - Cardonald

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Reviews

1. Arslan Sherwani ★★★★☆

   This is an edited review after my recent experience and follow-up resolution. I recently visited Kwik Fit Cardonald for their free alignment check. They examined my rear tyre and told me it was worn on the edges, and that I’d need to replace it before they could carry out the alignment. I booked another appointment, got the new tyre fitted, and then they checked the alignment again — it wasn’t correct, so they carried out the adjustment. As soon as I drove off, the steering didn’t feel right. It felt loose, the steering wheel was sitting halfway to the left, and the car was pulling in that direction. I returned, and they attempted the alignment again, but the issue still wasn’t resolved. Since they were about to close, they asked me to drive it for a couple of days while they checked their machine and discussed the issue internally, and said they would refund me if it still wasn’t sorted. When I went back, they said they were short-staffed and asked me to return the next day. On my next visit, they did both the front-wheel alignment and the rear-wheel adjustment free of cost. They genuinely tried their best, but after four attempts they still couldn’t confirm whether the issue was fixed. They eventually suggested that, since my car is a Mercedes C200d (W205), I should visit a German specialist. At that point, the steering was still slightly off-centre, and the issue wasn’t fully resolved. The staff at the branch were cooperative, but I initially wasn’t sure whether I should have been refunded. Update: After posting my review, I received an email from Kwik Fit’s customer service team. They apologised for the inconvenience and processed a full refund for the alignment cost. Their response was professional and timely, and I appreciate them honouring the refund. Because of their customer service and the way they resolved the matter, I believe they now deserve 4 stars.

   almost 2 months ago
2. Paul H. ★★★★★

   Had a tpms sensor replaced. Technicians were thorough, courteous and went beyond the usual when there were initial problems with the new sensor pairing. Excellent customer service.

   almost 2 months ago
3. Caline Koh-Tan ★★★★★

   The work was carried in good time as agreed. Car drove more smoothly after replacement. Friendly staff and good effort despite last minute lack of manpower.

   almost 4 months ago

1. Raymond Finlayson ★★★★★

   Turned up without appointment: after advice from R.A.C: although extremely busy. NEW Tyre snd checking of three other tyres completed within 90 mins. Friendly staff: keen to met customer's needs.:, Great communication re updates on repair. Overall: the way a business should be run

   almost 6 months ago
2. Colin Hunter ★★★★★

   KWIKFIT GLASGOW CARDONALD 22.3.23 On 22 Mar, an urgent requirement arose for me to fit, to my car, a different set of wheels, but using the same set of tyres. I was lucky enough to phone Cardonald KwikFit, where I explained my predicament to Assistant Manager David Devlin. He couldn't have been more obliging. Within minutes, I arrived at the branch and realised that it certainly was not the case that they were "quiet" and having to "look for things to do". On the contrary, this was a busy branch at what was clearly a busy time of the day. Nevertheless, Mr Devlin slotted my four-tyre changeover into the schedule, and I was on my way again within the hour. Whilst waiting for my car, I had noticed a number of useful indicators, viz.:- (i) All staff whom I saw were friendly, helpful, and courteous towards the customers. (ii) All staff seemed to be working hard, taking their work seriously, and taking care with customers' vehicles - all to the benefit of the customer. (iii) I got the impression that nothing was too much trouble for the staff. (iv) The working environment seemed relatively free of the sort of stress that is sometimes visible at similar premises. In my experience, a good working environment is generally a result of (a) good leadership and (b) staff who are alert and making a real effort, and that certainly seems to be the case at Cardonald. (v) The waiting area was clean and tidy, with comfortable seating, and an assortment of information leaflets. (vi) Had I wished to watch the work being carried out, the layout and internal windows allowed me to do so. (vii) The customer vehicle data reporting screen was present in the customer area, and was operational and in use to the benefit of customers. (viii) Staff who answered telephones did so with a positive and businesslike manner. (ix) The work was priced very fairly, in my view. (x) My car was left clean and tidy at the end of the work. Mr Devlin helped me to load the old wheels in to the car, and to position them securely. (xi) The customer toilet was clean and fresh. (xii) The customer drinking water supply was operational, with plastic cups available. All in all, I was really impressed by the Cardonald branch. When I phoned them, I was "in a bit of a spot". By the time, I left the branch, I had refreshed the positive view of KwikFit which I have gained in the past (and had reduced considerably my own stress level!). It was a good experience, all round. Please pass on my thanks to David Devlin and the rest of the team at Cardonald. Best regards, Colin Hunter

   almost 2 years ago
3. Michelle Keaney ★★★★★

   Arrived with RAC as I had a flat tyre, guys where so lovely they managed to squeeze me in even though was after 5pm. Great customer service, lovely manners.

   almost 3 years ago

1. Shannon Graham ★★★★★

   Had a strange swooshing sound coming from my car so booked in for a free health check. The guys at Kwikfit Cardonald were amazing at finding the source of this noise and had my car back to normal in no time. Thank you so much! Amazing service

   almost 3 years ago
2. Gemma Thomson ★★★★★

   Craig was extremely helpful, went above and beyond to help me. Would really recommend. Top class service and couldn't fault in any way. Also Davie helped aswell helped me with problems I didn't know I had. Also would give Davie 5*s. So helpful. Also went above and beyond to help. All in great service from both guys.

   almost 3 years ago

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