Ultimate Outdoors

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Reviews

1. Ben Bishop ★☆☆☆☆

   I ordered a OEX Leviathan EV 900 Down Sleeping Bag of there website and have not received it. It was not delivered to my address. It was delivered to the wrong address by Evri. I've emailed Ultimate Outdoors twice with no response. I went through PayPal and they dismissed the case. Because ultimate Outdoors claim it has been delivered. Wouldn't recommend.

   almost 3 months ago
2. Dean ★☆☆☆☆

   Ordered Berghaus windbreakers at an eye-watering £65 each, assuming they’d be top quality. Instead, they were cheap, nasty, weak, faulty goods. The second you use a mallet to get the pole end into the ground, the metal spike disappears into the pole, rendering it useless. Avoid this product. Old school windbreakers are better than these. Save your money as these are massively overpriced. My fault for trusting such a good brand would be good quality, I didn’t open immediately and therefore wasn’t able to return as the warranty window passed. Customer service was useless. Will be exploring my options under the consumer rights act. I wouldn’t even give these away or donate to charity - they’re going in the bin. Utter waste of money.

   almost 4 months ago
3. Will Reid ★☆☆☆☆

   I ordered a tent from Ultimate Outdoors primarily because of their competitive pricing and the NHS discount, which made the purchase even more attractive. However, my experience with their delivery service was disappointing. I paid £5.95 for DPD 'pin' delivery, advertised as a next-day service, but the tent was instead sent via a Evri and took four days to arrive. This delay was frustrating, especially given the promise of next-day delivery. When I contacted customer service by email to address the issue, my message went unanswered. I then called, but the response was unhelpful and dismissive. They argued with me when I pointed out that it is misleading to advertise a specific courier service and then use a different, seemingly inferior courier. I believe this is false advertising, as Evri, the courier ultimately used, is cheaper and less reliable. Initially, I was told that I had received the item and therefore had nothing to complain of, and it took multiple repeated efforts on my part to get a refund for the postage cost. When I requested my feedback be formally recorded, I was told that "we record all of our calls," which missed the point—I wanted my concerns acknowledged and maybe acted on, not just archived. Overall, my experience was of poor communication, delays, and misleading advertising. While the price and NHS discount initially drew me to Ultimate Outdoors, their customer service and delivery practices have left me dissatisfied and I will not be using the company again. I would advise caution and suggest exploring other options for outdoor gear, especially if reliable or on-time next-day delivery and responsive customer service are important to you.

   almost 9 months ago

1. Esther Sonneveld Alamgir ★★★★★

   Great place, helpful staff and a huge amount of choice. Good sale going on now

   almost 2 years ago
2. Gareth Hughes ★☆☆☆☆

   They might be cheap - but the after-sales service is appalling. Unhelpful replies from uncaring people. The "computer says no" sketched in Little Britain were obviously based on the Ultimate Outdoors customer service team.

   almost 3 years ago
3. Adile Çiçek ★★★★★

   I and a friend needed to go to Ultimate Outdoor today, for a DPD parcel. A great personnel named Andy helped us. He is very kind and helpful. I really appreciate him. I will go there again for shopping. Thank you Andy

   almost 3 years ago

1. Sarbjit Malhi ★★★★★

   As someone new to the world of hiking, I needed advice as to what my specific needs were but also value for money. I found one of their staff members, Hope to be knowledgeable, enthusiastic and keen to help. She was very busy yet afforded me her time and energy. As a result, I am confident that I have the most appropriate equipment suited to my individual needs. Big thankyou to Hope and the rest of the team....can't wait to now get hiking!!

   almost 4 years ago
2. Palash Chatterjee ★★★★★

   Great collection for outdoor activities , shoes , clothes other stuff. Also amazing kids collection. One must go and try out different options They are promoting closing out sale at this point of time .

   almost 4 years ago
3. Lucky Niraj ★★★★★

   Great emergency bike service from Jonathan and the rest of the team - went out of their way! Much appreciated

   almost 5 years ago

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