The service is very poor. I have written many emails to them, but never heard any response! They charge clients by mistake randomly. I have been worried about the accuracy of all invoices I received!
Probably the most unprofessional company I have ever dealt with. No furniture for a month. No keycard for two months. Incorrect charges on invoice for someone else's coffee that they then charged a £50 late fee on while I was chasing for it to be corrected. Three months later it's still incorrect and they took the money from me. I have been trying in vain to stop having to take it legal by sending in multiple written complaints to the centre, to the accounts team and through the help form, but the complaints only ever end up with the receptionists who of course don't have authority to help. There is no transparency whatsoever about who can make decisions nor even a professional complaints procedure. Regus have breached this contract on multiple grounds and are seemingly unaware that means I can walk away and sue for a refund. This is a basic legal principle that any business owner should understand about contracts. Yet they have zero urgency or indeed wish to resolve things amicably. Aside from that, the centre itself is understaffed: the poor receptionists are running around and the reception desk can be unmanned for a good 15 minutes from what I've seen - and that without any way to phone them. I can't imagine how they manage to fulfil the phone answering service. Regus should give their staff some colleagues. It's not like they can't afford it. Everything is being done on a shoestring and it shows.
Regus put me an address of some office I never requested neither I have contract with Regus or any similar company. I requested from them to stop sending me emails and cancel any service their workers could have marked in their system without my consent but they send me an invoice again for some service I never requested, never used and expressed directly by email that I do not want it. It is incredible incompetence of Regus I am seeing. Therefore, I would never arrange their services neither recommend them to anyone together with all of their connected companies. That is a shame.
Went to Christmas market poured down all weekend but did not stop us having a laugh and spending money.
The officers are clean and the staff are lovely. The balcony is a great place for lunch. Unfortunately, the kitchen is lacking anything to heat food and the communal eating area has been turned into another office.
Convenient central location. Good amenities and easy access. If you are going for German Visa or passport, do not go too much in advance. I would suggest to reach there only 3-5 mins before your appointment time as they don't allow to wait in for very long. Staff are very helpful and friendly and process is quick.
I guess the pictures say it all. And note that it's not the fault of staff who are working really hard trying to manage 6 floors of offices. The owners are really cheap and greedy wantint to manage these buildings whilst seriously underresourced. Ugh..!
The service is exceptionally poor. The centre management non-existent. Complaints made during the past three months haven't even been acknowledged let alone attended to and resolved. If you are a fledgling or growing business my advice is to stay well clear of Regus, particularly 83 Princes Street, Edinburgh.
I have been at Regus Edinburgh for nearly two years now. The staff are amazing - always ready to go out of their way to help. They are professional and efficient and most importantly for me are approachable and friendly. Having come from a previously busy office with lots of people to spending a lot of the day working on my own they are always there with a cheery smile and a kind word.
I work within the Regus building. I am very happy to say that the building is looking so much better than it looked before. The Regus staff at reception are very accommodating when it comes to board meetings and conference calls. All incoming and outgoing mail and other deliveries are sorted out by the Regus staff. It's all hands on deck from the front of house staff - always friendly and helpful. There is also full time cleaners in the building willing to help at all times! Excellent for small and large busniesses.
Regus - Edinburgh Princes Street is located at 83 Princes St., Edinburgh EH2 2ER, UK
You can contact Regus - Edinburgh Princes Street at +44 800 060 8702
You can find directions to Regus - Edinburgh Princes Street by following this map link