Appalling staff at the self scan checkout. I work in tesco and have apparently had completely different training to them as they had no idea about all the rules and ID’d my friend who wasn’t even with me and we are both 20 anyway. Completely understand the Think 25 as again I am a tesco employee but their first day on self scan they need to be taken off immediately.
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Reviews
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katie ★☆☆☆☆
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Mel Y ★★★★★
I visited 2 days ago and experienced excellent customer service from a staff. We wanted to buy milk but found that the section is empty. A staff asked us initiatively are we looking for milk and helped us to pick one in stock.
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Zubaida A.sattar ★☆☆☆☆
Disappointed by Poor Service and Unprofessional Behaviour at Tesco Renfrew I visited Tesco Renfrew on Tuesday, 29th July 2025, around 6:30 PM and had a very disappointing experience. I used two valid vouchers for TENA pads. Although both were scanned, only one was applied, which I noticed after paying. At the customer service desk, a helpful staff member said a refund could be issued but needed assistance from a colleague. Despite calling for help several times and the colleague clearly being nearby, we waited about 15 minutes before anyone came to assist. When the staff member finally appeared, their attitude was unprofessional—no greeting, no smile, and a dismissive manner. Instead of quickly resolving the issue, they questioned the voucher’s validity and took an additional 10 minutes to verify it in person, which delayed us further. We ended up spending over 30 minutes dealing with a £2.40 refund while juggling children in the car and guests waiting. Having worked in customer service myself, I found this attitude shocking—no courtesy, empathy, or effort to help quickly. The whole experience made us feel unwelcome and disrespected. I also felt there were subtle undertones of discriminatory behaviour in how I was treated. This was very different from the excellent service I’ve always received at Tesco Linwood. As a loyal Tesco customer for over 15 years, this experience at Renfrew was deeply disappointing. Tesco should ensure all staff receive proper customer service training, especially those representing the brand on the shop floor.
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Carol Mcnish ★★★★★
Visited store today and recieved excellent service from Bill. He overheard me saying I loved turnip, but hated trying to cut it. Bill so kindly took the turnip and peeled and chopped it all for me. Thanks again Bill, very much appreciated.
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anita gemmell ★★★★★
Lovely staff clean store,lots of good buys
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Mary Graham ★★★★★
Great selection of of food and drink.. Pleasant and helpful staff
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Gary McIsaac ★★★★☆
Loads of parking and easy to get around...
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Colin Frost ★★★★★
Good selection of products at club card prices. Well stocked shop. Helpful and friendly staff. Petrol station across the road. Well worth a visit
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Meowscles and Kit ★☆☆☆☆
Bill kicked me out for taking a Costa paper cup very disrespectful and why it's just paper!? He's the one at the door at the superstore and the Costa was in the gas station
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FAQs
What is the address of Tesco Superstore?
Tesco Superstore is located at Tesco Stores Ltd, Newmains Rd, Renfrew PA4 0NQ, UK
What is the phone number of Tesco Superstore?
You can contact Tesco Superstore at +44 345 677 9585
How can I get to Tesco Superstore?
You can find directions to Tesco Superstore by following this map link