The guys are so helpful and so polite and they wellcome you when you come in the shop l would recommend going back they are so happy and so cherry
I was served by Bill he had great knowledge and understanding of the products and helped me get set up very quickly and easily highly recommend going here as the staff are really friendly and helpful
The staff here are incredibly friendly, welcoming, and knowledgeable. They took the time to answer all my questions, offered great recommendations based on what I like, and made sure I found exactly what I needed without being pushy at all. You can tell they genuinely care about their customers and want everyone to have a good experience, whether you're brand new to vaping or a longtime customer. The positive energy and great service definitely keep me coming back. Highly recommend!
I was in today and was served by Gerry, fantastic service and amazing knowledge on all the products and devices, talked me through everything, Olivia was very friendly and helpful too. Will definitely be back :)
I had a problem with my vape the man from cachagoogoo got it sorted in 5-minutes you have a brilliant member of staff there great guy
Took back faulty vape had original receipt was told it was my fault it had broken! . Assistant public relations needs work. Was told to phone head office
Buyer beware 3 month warranty on vapes I bought a vape. 3 months and 1 week later it is faulty l took it back to be told i missed the warranty by one week. I have tried to put a complaint in but they wont answer phone who pays good money for a new product with 3 months warranty no one is the answer If i was told this before purchase i would have walked away think twice before you buy or end up in my posistion. I will repost this every day until i get it sorted.the one star is for the lads that work in shop i dont have any issues with them.
I had issues inserting the coil into my vapor last night (27/11/2021); this was a brand-new box that I had purchased on 15/10/2021 from VPZ at the Forge shopping centre, Glasgow. The vapor wouldn't close properly so I decided to take it into the store today (28/11/2021 around 13.00). When I queried this with the store-assistant I was informed these were the wrong coils. At this stage, I advised that I purchased the goods from him personally. He then brought a different box of coils indicating these are the ones I require and asked if I had my receipt - I was slightly taken aback by his attitude and advised that I no longer had possession of the receipt. I proceeded to purchase the recommended product and left the premises. Subsequently, I came across the transaction pertaining to the order in question - this is substantiated by my online-banking activity. I presented the evidence to the store-assistant and was met with the response, 'LOOK, WHAT DO YOU EXPECT ME TO DO!?'. I asked why he wittingly and willingly sold me the wrong product, and he insisted that I 'brought in a box of opened coils'. I tried to communicate that they were open, and my thinking was maybe the one I was attempting to insert was faulty. Now, not at any point have I asked for a refund - I was merely raising a legitimate question. Moments later, he became evasive, inappropriate, and aggressive; he started to shout at me in the store about the opened coils. I calmly attempted to interject and give him my perspective; however, his body language was a major cause for concern here. He continued to swear at me at the top of his voice, and I asked for the area manager's contact information - he proceeded to mock me and begrudgingly printed a till receipt. As I exited the store, he slammed objects on the counter, rushed me out and shouted 'BYE NOW...BYYYYYYYYYE'. I am appalled by the level of service I experienced and strongly feel that this individual should be reprimanded for his deplorable performance. This isnt the first time this person has behaved this way with customers and it still has not been dealt with. This man should not for one second be in a customer service job role.
The manger was very very helpful so i highly recommend this vpz shop im so happy with my new e,cig thank you very much VPZ in the forge the manger x
VPZ is located at Unit 53D, Forge Shopping Centre, 1221 Gallowgate, Glasgow G31 4EB, UK
You can contact VPZ at +44 141 550 1747
You can find directions to VPZ by following this map link