Blacks Clothing Store in Bath

Reviews

1. Ryan ★☆☆☆☆

   Incompetent Logistics: Failed Delivery TWICE using notorious Evri Do not buy from this company unless you enjoy wasting your time. I placed order 611169768 a month ago, specifically to ensure I had my tent for an upcoming trip. This company used the notoriously unreliable Evri (Hermes) service, which failed to deliver and essentially lost the order twice. After finally getting through to their customer service, I was explicitly told they would use a different courier. They broke this promise immediately and sent the replacement via Evri again—and guess what? It’s missing again. Four weeks wasted, zero tent delivered, and absolutely shocking customer service that can't even follow through on their own promises. This isn't poor service; it's total incompetence. 0/10.

   almost 8 months ago
2. Matthew Hawker ★★★★★

   Always my first point of call for outdoor kit. Wide range of products but it’s the consistent service that makes this particular store stand out. The staff are always helpful without being overbearing, they guide and suggest. A special mention to Peter who helped me again today but everyone there is super.

   almost 3 years ago
3. Chris Thomas ★★☆☆☆

   The online store unfortunately works out much better. The staff couldn't care less about helping you find anything or any questions you may have. What they have in stock always varies and can be hard to know what they will ever have. Unfortunately it means I will only use them online.

   almost 3 years ago

1. Eggy Eggs ★★☆☆☆

   21/11/2022 - The customer service from the lady was excellent, she was polite, patient and interested in answering my questions. The other man working downstairs with the polite lady was fine but he seemed a little uninterested, wasn't rude but not very engaged. We were going to buy some head torches and a different man was called downstairs to serve us. This man had terrible customer service, very rude, didn't seem interested to help us and made us feel like we were bothering him. Maybe he was having a bad day but he had an attitude problem. I could tell he doesn't enjoy his job or serving customers. In the end we decided to walk out and told them not to bother, we took our business else where. There are maybe 3-4 good people working there but honestly the rest come across like they want to be somewhere else. We won't be going back and instead we will shop at the Millets store up the road instead, its has better customer service overall.

   almost 3 years ago
2. Cecilia Thompson ★★★★★

   Very kind and patient staff, knowledgable and helpful. Made my sound support dog welcome too. Pleased with my new waterproof dog-walking coat. It’s a delightful half the weight with all of the warmth of the last one I bought there and have been wearing now for 22 years. (May it rest in deserved peace, or rather pieces). I’ll be very pleased if this one lasts as long!

   almost 3 years ago
3. Josh Shipton ★★★★★

   Friendly, helpful staff and actually well priced kit from my experience.

   almost 3 years ago

1. John Eccleston ★★★★★

   Helpful staff, decent prices all the time, and great selection of footwear. Saved myself £30 over RRP on some Merrell gore tex shoes.

   almost 4 years ago
2. Julie Tamlyn ★★★★★

   Really friendly and helpful members of staff. Couldn't get the boots I wanted in my size but they managed to track me a pair in their 'sister' store Millets. Far better customer service in Blacks though so we shall be returning back here for all future purchases.

   almost 5 years ago

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