The North Face Bristol

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Reviews

1. Katie B ★☆☆☆☆

   This review is for the online retailer, not this specific store. I have a digital gift card and was about to purchase two coats. The voucher code/PIN is showing up as invalid. This was gifted to me two years ago but the voucher is valid until August 2026. I got in touch with the ‘customer care’ team… just wow! The most useless interaction I have ever had with an online retailer. They are so incredibly unhelpful, and the tone of this will leave a sour taste in my mouth for the rest of the day. I have proof of purchase, date of the purchase, the code and password, the email address for the purchase. I don’t have the order number - it’s a gift! Without this, they will do absolutely nothing for me. They don’t have an email address for complaints and were not forthcoming on helping me make one. So, in short, that’s £100 wasted. I have never shopped at the North Face before and I was about to spend quite a bit of money, even with the voucher. I won’t be buying from them now or in the future. I’ll strongly advise everyone else not to either. Absolutely shameful.

   almost 2 months ago
2. Ondra Uruba ★★★★★

   Wide selection of high-quality outdoor clothing and gear. The staff are helpful, knowledgeable about the products, and ready to give advice. Pleasant environment and quick service.

   almost 5 months ago
3. Adam S ★☆☆☆☆

   I bought a base camp duffle bag and its de-laminated, took it into store and the staff were dimissive. Terrible customer service I'll be taking my business to Patagonia from now on who sort any issues out without hesitation!

   1 year ago

1. Mumthaz Hussain ★★★★★

   So impressed with the quality of service I received from the young lady. She was so professional and attended all the customers with a smile and helped. Strongly recommended.

   almost 2 years ago
2. Aaron Barnes ★★★★★

   I received a North Face jacket many years ago, and it has finally started to literally come apart at the seems (after more than a decade it must be said) so I popped into this shop on a whim recently to see if I could get a similar replacement. The staff were incredibly friendly and eager to help, and clearly knowledgeable about their current stock and other lines. We found a jacket extremely similar to the one I had, and it felt amazingly comfy and cozey even on a hot day in June! I was tempted to go ahead and buy it but it just wasn't quite what I wanted. The staff recommended I bring my old jacket in so they could help me further, even if it meant going online and looking at stock they don't carry in their own store (which is kind of a big deal since real life in-person shops are a dying breed these days). I hope these folks genuinely like their jobs and weren't just putting on the Customer Service face for me, but even if they were, it worked, and I felt very well taken care of, and eager to go back next time I'm in Bristol and actually make a purchase!

   almost 2 years ago
3. Paul Williams ★★★★☆

   Friendly and helpful staff unfortunately on this occasion they hadn't got the item in stock for an Christmas present

   almost 3 years ago

1. Hadi Asgarifard ★☆☆☆☆

   North face always my favoirt . I had jacket for my wife £324 when I took home we saw jacket been faulty we took it back to shop lady who was on til she were manager she been very rude and miserable very bad experience never go that shop.

   almost 3 years ago
2. Mike Bartram ★★★★★

   Friendly staff, happy with my purchase

   almost 3 years ago
3. Chak Hong ★★★★★

   Very good quality clothing. Staff were friendly and relaxed, makes good shopping experience.

   almost 3 years ago

1. Lucy North ★☆☆☆☆

   Bought a jacket for christmas and within a month of wear the stitching on the embroidered logos was fraying and coming loose. Contacted online customer service who said to go in store to sort out. Was met by a very dismissive man on the till who said to cut to loose ends off myself and that this kind of damage didn’t fall under warranty. Since been back to online customer service who said this man was wrong and they have to accept an exchange under warranty and by law as was not satisfactory quality as determined by consumer rights. The man in this store made me feel so stupid for even asking and was so flippant about something which is no small fault considering the cost of the jacket. Will not be returning until they train their staff properly on their own warranty and consumer rights.

   almost 3 years ago

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