Ordered based off trusting others reviews for a sports bra and received and was not happy with the quality as it definitely does not match the quality stated in their reviews. Had to pay for return postage as the company does not offer free returns and the refund given has deducted my shipping costs off the original order, will not order again.
I received the sensory maternity nursing bra at is the comfiest I’ve ever worn! Super soft and stretchy great for postpartum!
I couldn't be happier with my SECOND purchase from BABYGO® — the quality is absolutely top-tier, and it's made such a difference during my pregnancy. But what really stood out was the incredible customer service team. They went above and beyond to help me with my questions and made the whole experience so easy and stress-free. It’s rare to find such a genuinely supportive team these days. Thank you BABYGO® — I’ll definitely be recommending you to all my mum friends!
Extremely Disappointed – Poor Customer Service and Missing Order After reading several positive reviews, I decided to place an order with Babygo for some essential pre/postpartum items to support my recovery and new motherhood journey. Unfortunately, the experience has been incredibly disappointing. Despite the order status stating the items had been delivered, I never received them. I contacted the company to explain the situation and seek a resolution. Sadly, I was met with a very unsympathetic response from a customer service representative named Antonia, who curtly told me, “The items have clearly been delivered, with one outstanding item to be delivered in a few days.” As a new mum recovering from a C-section, I was left to go door-to-door to neighbouring flats and even other blocks that share the same door number and exterior, hoping my parcel had been misdelivered. Despite my best efforts, I was unable to locate the package. I’ve since had no follow-up, no apology, and no support from Babygo regarding my missing order – which cost me over £100. As someone already facing the challenges of postpartum recovery, this experience has added unnecessary stress and disappointment. I would not recommend Babygo based on this experience. Better care and compassion should be shown, especially when dealing with new mothers in vulnerable situations.
I recently purchased a maternity support belt from Babygo, but unfortunately, the sizing was off. To make matters worse, they do not offer free returns, and after accidentally misplacing my receipt, I found their customer service to be completely unhelpful. Despite my attempts to seek assistance, I was met with resistance, and no refund was provided. Customer satisfaction should be a priority for any business, and a combination of quality products and good service is crucial for a positive shopping experience. Sadly, Babygo fell short on both counts. I would not recommend them to anyone looking for reliability and support during their maternity journey.
Had reply to my email, there was a problem with the server at Babygo's end. Now sorted, received a new applicator within 2 days which works perfectly. The locks are quick and easy to install, but for added 'security' I have used the screws supplied with the locks to screw each lock and catch in place. Very pleased, thanks for your prompt assistance Leah.
My boyfriend and I had fun installing the BABYGO child locks. Yes that’s right I said fun! Really great idea. I like how they are hidden from view. Once you get the hang of it the magnetic key is really easy to use. Also you are able to store it by sticking it to an appliance, so it wont go missing, perfect!
Recommend
BABYGO is located at Unit 1, BABYGO LTD, Harvard Ct, Warrington WA2 8LT, UK
You can find directions to BABYGO by following this map link