Xcite Activity Play Centre

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Reviews

1. D H ★☆☆☆☆

   Im guessing this place has changed hands. As its gone down hill . I always took both my children there and often had food there . I went there today and they refused entry. After I had baid . Because mae and my partner had a McDonald's drink (coffee) . Never bean a problem before. My children have often got food with them as its there favourite snack . Or something you can't get hear . So got a refund and went elsewhere. Thats petty and I will no longer spend money there .

   almost 3 months ago
2. Michael ★☆☆☆☆

   We have visited Xcite on many occasions and have always had positive experiences, with excellent food and consistently good customer service. Unfortunately, today’s visit has changed my opinion. I arrived promptly at 10:00am and waited at the front desk to pay and enter. After several minutes with no staff member present, I rang the bell on the desk. A member of staff was seated near the entrance using a laptop, clearly aware of our presence, yet made no effort to acknowledge or assist us. I rang the bell a second and third time, still with no response. The office door was open, and it was evident she could both see and hear us. After approximately five minutes, I called through and was told someone would be out “in a minute,” to which I responded that I had already been waiting five. This level of service was extremely disappointing and not reflective of the standard we have previously experienced. Additionally, it took around ten minutes for the lights to be switched on, leaving our son playing in near darkness. I sincerely hope this is not indicative of a decline in the quality of service at Xcite. I have recommended this venue to many parents and had been considering hosting our son’s birthday party here. However, based on today’s experience, I will be making alternative arrangements, as I cannot risk this level of service on such an important occasion.

   almost 3 months ago
3. Stanley Arczvnski ★★★★★

   This is our absolute favourite soft play! The place is always super clean - easily one of the cleanest we’ve ever been to. There’s plenty to do for children of all ages, and the food is really good too. The 1.5 hour play slot is just the right amount of time for the kids to have fun and burn off some energy. We’ve been here 22 times already, and we’ll definitely keep coming back. Highly recommend!

   almost 5 months ago

1. Kilfinan Home Bakery ★★★★★

   We love this place! My kids always have so much fun here, and the food is delicious.

   almost 5 months ago
2. Lauren McGinlay ★★★★☆

   Stumbled across this place when somewhere else wasn't open. Was only £7.50 for my son and I which included a free tea/ coffee. Think it's a breakfast club on a Monday morning that runs from 10-12. My son had so much fun, there's actually quite a lot inside including a games room, sensory room and a construction room plus the soft play itself. Could've easily spent more than 2 hours here and will definitely be back.

   1 year ago
3. olean allison ★★★★★

   This is our second visit and our kids had a great time.One is 3 and one is 9 but they both really enjoy it. It is very clean and well organised.Shirley on the door is an absolute treasure.She is so welcoming ,friendly and helpful.The prices for the soft play and in the cafe are reasonable.£1.50 is a great price for a slushie. We will be back.

   almost 3 years ago

1. Lana Killeen ★★★★☆

   Good visability of staff. Lots of varied options for different age categories. There's an area of the soft play which lets the business down and it's the air force ball pit.. the balls don't come down after being fired.. it's almost like the elevation isn't high enough for them to come down. There are many toilets and a reasonably priced onsite cafe which has a varied menu.

   almost 3 years ago
2. Chelsea Ferguson ★★★★★

   Decided to bring the kids while we were staying In the area for a few days and it was brilliant kids absolutely loved it and it was great that adults could go on too. staff were welcoming and helpful and the food was nice . Will definitely be returning if we’re in the area.

   almost 3 years ago
3. Malky Purves ★★★★★

   First visit today. Absolutely loved it. The kids had a blast (as did i) lots of variety of play and I especially loved the air cannons and target practice. The cafe is great too. Exceptional value and great coffee (I'd nip in just for a takeaway cappuccino). We had a variety of food and everything was great. All the staff we engaged with were friendly and the place is very secure. We will be back regularly.

   almost 4 years ago

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