Great online company offering a wide selection of worktops an cover surfaces for all your kitchen applications.
Shocking customer service. I have received a quote for the worktop which was initially £4300. Template was aborted two times because supposedly kitchen cabinets weren't levelled completely. I turned out that they were actually ok because spacers could have been used for installation of worktop but company deceived me and aborted template twice. For those 2 aborted templates I was charged £520 which were never mentioned, not on their website, invoice nor any of the emails. Their quote specifically stated that template and installation are part of the price, it didn't say how many templates so be aware that 1 attempt at a template which will likely be aborted will incur a charge of £260 for 3 minute visit to your property. Then when I have already paid the deposit and waited so long for the kitchen I couldn't cancel the worktop and decided to go ahead regardless of those deceiving charges. Be aware that DWS doesn't fabricate, template, nor install the worktops. It is all done by Sheridan Fabrications Limited through subcontractors. I had coved initially included in my quote but when template guy told me I can't have it I have asked them to take it out. They only removed £68 for coved even though coving is normally paid by the meter and has much higher price. Even fitters who were installing the worktop said coved is much higher in price and that I could have had it done as my walls are better than in most houses. I was so surprised how deceived I was and couldn't have coved that I really wanted but regardless paid no cheaper price. I was given dates for installation for 5 days in a row but they never turned up. I was taking annual leave and rescheduling plumber and electrician every day for them never to turn up. I have been back and forth on the phone with them (charged £50 on my phone bill) and sending hundreds of emails but all useless as worktop never arrived and they never called me back. I had to constantly keep calling them and asking for explanations and what was happening. After 10 days I finally saw the worktop and it was installed. Unfortunately part of the worktop flexes and kitchen sink is not as advertised as drainage hole is not in the middle as on their website but at the far end of the sink (it made installation of my waste disposal very difficult and almost couldn't fit). Find local companies not a company that hasn't got transparent prices, is deceiving it's customers and has appalling customer service. The worktop itself is beautiful and really nice product and the price was cheaper than other companies I found but only initially before I was charged for templates that were aborted as template staff refused to measure.
I would recommend this company. I bought a Corian worktop from them,and they arranged template and fitting. I dealt with Laurence who arranged it all. The price was the best I found and the service from ordering to installing was excellent. The fitters Ricky and Kieran did a fantastic job.
The Discount Worktop Store are a great team, providing a high quality customer experience. Very knowledgeable and genuinely helpful. Would definitely recommend.
Apollo slab tech worktop is nice but needs TLC although this may be down to the colour we chose. The carpenter liked working with it. We were told clearly it would be 5 days to deliver and then once I had ordered I was told it was now longer than this which delayed our carpenter who went off and did something else. When he had fitted it we were left with an used piece and tried to return it but it was just outside their 7 day return policy (due to their delay and the impact on the carpenter) which is ridiculous for a work top. So we are now left with a huge piece of unopened leftover worktop which is bad for the environment and a waste of money. Not good customer service, they responded slowly to communication and I would not use them again. Sad as a small company.
Discount Worktop Store Ltd is located at St James Business Centre, Linwood Rd, Paisley PA3 3AT, UK
You can contact Discount Worktop Store Ltd at +44 845 600 5512
You can find directions to Discount Worktop Store Ltd by following this map link