Runners Need Bristol City

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Reviews

1. Nicole ★★★★★

   Megan was the most helpful person I've ever had help me with running shoes. She knew everything about what shoes are right for you. Very friendly!

   almost 7 months ago
2. Rowan Kennedy ★★★★★

   Megan was absolutely fabulous with my gait analysis today! She is so knowledgeable and professional and allowed me time to see what shoes felt right for me. She explained things so thoroughly and took time to ensure I understood and gave me several options to try. Overall a great experience, I’d highly recommend!

   almost 9 months ago
3. Denise A ★★★★★

   Big shoutout to Megan who did my gait analysis today. She is so incredibly knowledgeable and generous with her time and wisdom. It was my first ever fitting and she was super reassuring, never pressured me to make a decision or a purchase. In the end I did buy some lovely new shoes, although I noticed a tiny stain whilst waiting to pay. I brought it up with the person at the till (sorry didn’t catch his name!) and got offered loads of options to address it. Overall, great experience, great range of stock and lovely staff. Highly recommend!

   almost 11 months ago

1. Sophie Allen ★★★★★

   This Saturday morning was my second time visiting this store and as with the first time (also a Saturday morning) I was struck by just how wonderful and lovely the staff are, both times I’ve come away very happy with my purchases and also just feeling joyful at the interactions with such lovely people - I don’t normally leave reviews but I felt compelled to today! Give them all a raise they’re fab! ❤️

   1 year ago
2. Joseph Bridges ★★★★★

   Absolutely incredible experience shopping here, I was looking to by my first pair of running shoes and the staff were so lovely, friendly and helpful. Every question I had was answered and I gained alot of knowledge from what the staff told me and helpful tips on begging my running journey. Walked out with a new pair of asics running shoes a very happy customer. Could not recommend this shop enough, 10/10 experience will definitely be shopping here again in the future.

   1 year ago
3. Dewi Williams ★★★★★

   My self and my girlfriend had our gate analysis checked this morning, and were very impressed with the knowledge and information the staff member we dealt with. Fantastic customer service and would highly recommend! :)

   almost 3 years ago

1. Harry Smith ★★★★★

   Sam W helped with my gait analysis and was very helpful and knowledgeable on a wide variety of shoes. There was no pressure to buy and even suggested other shoes that weren't stocked by Runner Need. Ended up ordering online as my size wasn't in stock. Cheers Sam

   almost 3 years ago
2. Richie Hession ★★★★★

   Really friendly and helpful staff. They were very patient and concerned to help me buy the right pair of shoes for me. They were so good I even bought a pair of walking boots as well. A fun experience.

   almost 4 years ago
3. Dave Balderstone ★★★★★

   This week I bought my first pair of proper running shoes from your Bristol Broadmead shop. What a fantastic experience it was - David was so friendly, knowledgeable, passionate about running and super helpful. I nominate him for some kind of employee award!

   more 6 years ago

1. Eggy Eggs ★★☆☆☆

   Girl who served me the first time had a really bad attitude and was annoyed when i returned my unwanted clothes i bought online. She made me feel like I was inconveniencing her and it took maybe 30 minutes before she entered everything into their system before she could give me my receipt. I returned a lot of unwanted clothes and she had trouble locating all the items. I got the impression the codes were different and it took a lot of searching and double checking everything which i can see could be time consuming. Despite the difficulty she had, it was her overall attitude that was poor, she really didn't look like she wanted to do any work. I went back a second time to return unwanted clothes that i bought in store this time and again same girl with bad attitude and customer service. I thought to myself maybe shes having a bad day but it always seem to be the same with this member of staff, I think shes full time maybe because shes in the store a lot. My final time i returned with unwanted clothes from online I saw the same staff member with the bad attitude but as soon as she saw me she walked off and the other member of staff behind the counter served me. This other member of staff was great, good customer service, polite and processed all my unwanted clothes so much faster and I think she was a part time member. The fourth time I decided not to return to the store to return anything and used the post office to return my items and pay for the postage to send everything back instead. The hassle of dealing with bad customer service and attitude from that full time member of staff wasn't worth my time, despite being a free return in store and i wont be returning to that store again. That store wont survive for long with members of staff like that.

   more 8 years ago

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