Don’t bother, no one knows nothing, no one sees nothing. And to think I was going to bring my child here you better off somewhere else
Quite simply the worst run swimming pool I have ever used. Repeatedly cancelling morning sessions. Repeatedly promising refunds that never arrive. Then deleting morning sessions altogether. Switched to evening sessions to find them, without warning, cordoning off 5 metres for an unannounced session (it’s only a 20m pool to start with!) It’s a beautiful historic pool being run very very badly. Oh yeah, and their HQ doesn’t respond to complaints. I am sad to say I’m defecting to the nearby Ironmonger Public Baths.
Very very very bad customer service. Was trying to book a lane in the pool, for 10 lessons, and was messed about and gaslit by staff including Scarlett Hayward. This is not how to treat a professional seeking to PAY for a service.
The person in charge is always sick on Sundays seems that this person doesn’t want to work on Sundays. Clearly Hangover for the night before !! . It’s been like this for the past month … Bad management !! irresponsible, you guys are making people spend money in transportation for me and my friends. Come on !! A little respect with the members time !!!
Thieves! They cancelled a tennis court booking I had made and I am still chasing the refund more than 2 months later. Appalling customer service: allegedly only Rhonda handles refunds and she happens to never be at work. Read Google reviews of the parent company “Fusion Lifestyle” (in Montague Close) and you’ll see nobody ever gets a refund from these people! Avoid!!
We went for the swimming pool and we were very disappointed. The pool was utterly disgusting and it had clearly not been cleaned before hand. There were also dead flies in there. There was no AC in the pool so it was extremely hot and the pool itself was reletively small. On the other hand, the changing rooms were very dirty, the lockers didn't close properly so someone could have easily stolen our belongings. The showers were rusty and the floor was atrocious. Let alone the very expensive membership prices. If you are looking for a gym local it's not bad but for anything else it's not worth it. We spoke to the manager and luckily he had given us compensation to swim at a local pool.
Been taking my two kids here for swimming lessons for over 5 months now, weekly lessons, twice a month you’re guaranteed their lessons will get cancelled on the day- no prior notice, just under an hour before they’re due to begin in most cases. The swimming lessons aren’t managed very well at all! None of the children in that class have moved up a stage, no updates from swimming instructors on when either, when lessons got cancelled they used to issue refunds without any issues until Rhonda started managing and it all fell apart. Weeks and weeks go by without any refunds, no reply to emails, no reply to phone calls, given the runaround by staff who all have a different spin on things when you finally get through! If you go in there’s apparently no managers available, does this Rhonda even exist?! We get told she’s the only one that can issue refunds yet she never seems to be in, never replies to emails calls etc… Absolute shambles. Completely mismanaged. Other parents whose children attend swim lessons seem to be having the exact same issues too, and the funny thing is, they admit to other people having the same problems yet do absolutely nothing to solve them! 3 weeks and counting and still getting absolutely nowhere. Any other business triggers refunds automatically without people having to nag them to death! Cancel your memberships and move elsewhere like i’ve done, save yourselves the hassle of dealing with non existent managers, and swim lessons that don’t seem to advance. Contact your bank for assistance they were great in dealing with them directly.
Basic sports facility. Lacks some essential machines at the gym although it’s been renovated recently. Pool could use some very serious cleaning and opening times are quite limited. Staff is very friendly and the price is quite affordable specially for central london.
Golden Lane Sport & Fitness is located at Fann St, Barbican, London EC1Y 0SH, UK
You can contact Golden Lane Sport & Fitness at +44 20 7250 1464
You can find directions to Golden Lane Sport & Fitness by following this map link
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