I understood there was a customer complaining by the collection kiosk that may have caused stress and agitation but I was ordering two drinks and was met with hostility when I was trying to order as simply as possible next to the situation. Not very professional
Mine and my girlfriends regular, everyones always welcoming and remembers our order. Some good baristas but Willow takes the top spot.
The atmosphere is great here. Always seats and generally quiet. The cakes and coffee are great too. Sometimes a big queue but not too bad.
We popped in for coffee with my son after nursery, the staff behind the till went above and beyond for my little one, he asked for some milk so they put chocolate dusting on top with a straw and made a real fuss of him. They are always friendly and have smiles on their faces during work which is something you rarely see these days. Customer service 5*
This is a Costa next to the Sainsbury's supermarket in Midsomer Norton. Totally fine for a coffee and a sit down. Friendly staff and good coffee.
Expensive coffee and too strong ...and I like strong coffee! Why do they take your order and not warn you that they will be closing soon? This is the second time this has happened and I've only visited 3 times. Thought it was 5pm closing but it's 4pm on a Sunday! I like to spend time enjoying the peace and quiet not to be rushed. Also their tiny sachets of sugar are so hard for anyone with arthritis in their hands to open. I can't understand why they are so small but rammed full with sugar. No way to open without potentially spilling everywhere and hard on my hands too
Good food and drink service pleasant but slow expensive I thought.
Dreadful service. Called in for a quick coffee on our journey to Leeds. Never used Costa before and if this is the service expected then will never use again. Walked in and saw a gentleman at the counter so stood behind him. 4 females behind the counter. 2 on the left and 2 on the right but close enough to chat. The two on the right were serving the gentleman at a very slow pace, whilst chatting, but in their defence I think one was training the other. Once the gentleman was served he moved away. I stood there waiting, with my friend, totally ignored, whilst they were chatting about who was only doing 3 hours etc!!!! Eventually one turned and asked what I had ordered. I replied ‘I haven’t cup of tea please. I was then Told I had to order first and Was then directed towards the two females who had been chatting away and totally ignoring us. Went to their counter. The one then went off to clear the tables and I asked the other for a tea. She took my money. Went on then to collect my tea and there was a tray, cup and saucer and milk! I said to the female ‘I want it to takeaway’ My goodness the look!!! The female who had taken my money then proceeded to ask other she was servicing ‘take out or inside’. Pity she hadn’t asked me that! Finally got my much needed tea but then was left wondering did I pay extra because was assumed I was drinking inside. During all this faff we were treated like it was all our fault and we should have known. All it would have taken was for the females too do their job, stop chatting and serve their customers like they are paid to do.
A nice little Costa in Midsomer Norton - staff are generally friendly and the service is good. Saying that, it can get very busy at times and there never seems to be more than 2 (maybe 3) people working at once - so at busy times be prepared to queue. The seating is well arranged and is kept fairly clean and tidy - but they could do with improving the speed at which they clear the tables.. Or provide an area for people to clear their own tables Overall good for a chain... but worth remembering there are also some great locallly run coffee shops in Midsomer too!
Costa Coffee is located at Unit 1&2, The Hollies, High St, Midsomer Norton, Radstock BA3 2DT, UK
You can contact Costa Coffee at +44 1761 412803
You can find directions to Costa Coffee by following this map link