GSF Car Parts (Frome) Car Repair Garage in Frome

Reviews

1. Helena Smith ★☆☆☆☆

   Website gave the wrong starter motor for my car - despite using my registration number. Returns are an absolute nightmare if ordered online, you have to take it to your nearest Branch mine being Frome- Note they don't give refunds and returns they will point blank argue and refuse to take part back even if its been taken out the box but not fitted. To be treated the way i was when i came into the store was horrendous. How can i fit a part to my car if it’s not even the correct starter motor in the first place the only thing my partner did was compare both next to each other at the time as he could tell it was not matching my old one (He has typical mechanic hands with oil on like you do when working with a car engine that day) a tad bit of oil was on the part that we had to return but it wasn’t fitted. Frome Branch were super unhelpful meaning i have lost my money and also have a starter motor i have no idea what car it fits. Would give 0 stars and will not be using them again!

   almost 6 months ago
2. Rohan Diddly ★☆☆☆☆

   They are the rudest and worst parts place in frome. Poor customer service they treat you like you are basically a problem and they just want to get back to their Web orders. I ordered a part on the phine and they didn't even bother putting it through the system till i went in asking for it. They are probably not being paid enough but curtesy is free and worth more than the potiential savings you might get coming here. I will take my business elsewhere in future.

   1 year ago
3. Stephen Sunderland ★★★☆☆

   Please check details of potential purchases online first....a baffling situation where I could stand in the store, order online but pay and collect in-store...nothing strange about that! But, the online prices were well over 20% cheaper than the staff are able to offer face to face! Also when I asked for clarification of the guarantee, I was told by the serving staff member it was 2 years. I said that I had seen it online for 3 years! "No, it's always been 2 years" interrupted another staff member who was already on a telephone call! When I tried to communicate with the chap, he immediately reverted back to his call...rude and not helpful! The staff were educated so hopefully you may get the correct answer to a similar question. After all that unpleasant interaction I can positively say that the parts and price were excellent. The cheapest complete order by a fair margin which was why it was worth me travelling an hour.

   1 year ago

1. Steve Porter ★☆☆☆☆

   Website gave the wrong battery for my car - despite using a registration number. Delivery took over 2 weeks - then customer service say my registration number is not recognised!! Returns are a nightmare if ordered online, you have to take it to your nearest Branch - which doesn't give a a refund - they send it back to the warehouse. Frome Branch were helpful - supplied the correct battery and did their bit for the refund. I then waited TEN WEEKS with no contact. When I CONTACTED THEM (note: no contact from them!) they said they hadn't scanned it back into the warehouse, but they would issue a refund. Can't see any reason why I would use them again. Photo of the carrier following explicit instructions about the orientation of the box!!

   1 year ago
2. Pat M ★★★★★

   Great staff, great prices. They've helped me out for year's with multiple vehicles and found confusing and difficult to find parts.

   almost 3 years ago
3. David Harrison ★★★★★

   The only car parts place in frome which is any good

   almost 3 years ago

1. rodney chambers ★★★★★

   Very good car spares place and the staff Are actualy very good at what they do.

   almost 3 years ago

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