ArrowXL Airdrie Self Storage in Airdrie, Chapelhall

Reviews

1. Sha M ★☆☆☆☆

   No respect for disabled customer or customers in general. Have totally messed me about and still are, since NOVEMBER. Falsely cancelled my delivery due to LAZY drivers and tried to blame it on the warehouse I bought it from - confirmed by JD Williams that ArrowXL LIED. Got a redelivery rearrange, they sent me a link to book a date best for me so I obviously chose 20th Saturday as I work Monday to Friday and am DISABLED so this is the only day I will have free and have assistance. Of course ArrowXL are the most useless company ever and they’ve falsely rebooked it for Wednesday lying saying CUSTOMER BOOKED, I did not at all and I have proof of this. They have completely fake customer service, totally unmanned, no staff at all - don’t know how they’re legally getting away with this. Will be avoiding any company that uses these crooks in the future. Just look at all of their reviews, how are they still in business?!

   almost 7 months ago
2. Kaitlin Hall ★☆☆☆☆

   What the hell is going on! Getting a TV delivered today and the driver called to say he is 10 mins away, then marked it as delivered and signed for but did not appear. They have been asked by the TV company to provide proof of delivery and ignored them so it has taken weeks for me to be refunded. Arrow have now turned their phones off and online chat thing off so there is not way to contact them. Sham of a company.

   almost 7 months ago
3. Todd Thomason ★☆☆☆☆

   This is the most frustrating delivery experience I have had in years. Even EVRI (!!!) does a better job. Arrow XL has had an Amazon item of ours for nearly two weeks (12 days). In that time, they have made *one* delivery attempt, although even that is just based on what the driver entered into their system. There was no card in the letter box or anything to let us know they had tried. Then, instead of just trying again, they sent me a link to schedule a new date - more than a week out! When that day came, they had a mechanical issue with the truck. A little frustrating, but hey, things happen. I received a text apologising and saying they would try again the next day. Fair enough. *** Except they didn't. *** Another day went by. Still nothing. Then I received a phone call from them (missed it because I was driving). Called them back. Was on hold more than TWO HOURS only to be told, oh, yes, we'd like to reschedule that delivery - the one where the truck broke down. How's a week from today? SEVEN MORE DAYS. Nothing we can do, unfortunately, they say. Nothing clearly is a lot of what they do! Absolutely unacceptable!

   almost 7 months ago

1. pam lindsay ★☆☆☆☆

   Shambles,new washing machine arrived today. Unfortunately guys said i hadnt paid for disconnect of old machine. I had paid extra to avoid hassle. After much jackanory story telling of possible flood to kitchen,guys got what they wanted early finish Friday. I didnt want to have two not working washing machines in kitchen. Im a wee bit odd like that! So i didnt accept delivery.

   almost 8 months ago
2. Dawn Oliphant ★☆☆☆☆

   WISH I COULD GIVE ZERO STARS. ABSOLUTELY DIABOLICAL! They said “they would send you a quick reminder on the morning of Delivery and your Delivery crew will call en route to your property, up to 30 minutes prior to arrival to advise you of a more accurate arrival time.” THEY DID NOT. They said “your Delivery is now planned for: 15-NOV-25 between 09:30 and 12:30” Yet I get an SMS notification @ 9:22 to say “Sorry we missed you and your Very item wasn’t delivered today” I WAS AT HOME. THERE WAS NO KNOCK ON MY DOOR. Their tracking states “15-NOV 9:08 Unable To Deliver - No-One Home - Carded” 1. They are saying they are earlier than my time slot so even if I wasn’t at home they should have waited until the slot time they gave!, and 2. I assume “Carded” means they have left a card through my letterbox? NO CARD LEFT I don’t know whose door they turned up at but it wasn’t mine. THEN! When I phone them and get down from 36 people in the queue to 0 taking an hour and a half!?! THE CALL DISCONNECTS!!! Do yourself a favour and go elsewhere! Never even heard of them before and now I know why.

   almost 8 months ago
3. Sarah Bethany ★☆☆☆☆

   Didn’t complete the delivery on the first attempt because the delivery team didn’t ring the buzzer. On the second attempt I gave them an alternative phone number to contact when they were at the property. They called the wrong number and buzzed the wrong flat. They were also advised we were a third floor property, the delivery team brought the parcel to the first floor. I had to arrange someone to bring it up the remaining flights as I live alone and couldn’t lift the delivery up the stairs.

   almost 3 years ago

1. Jane Lane ★☆☆☆☆

   Table and chairs supposed to be delivered on Saturday between 3 and 5 no show got an automated call at 8pm saying we would have to reschedule the earliest they could give us was Christmas eve. Do you think the world cup final had something to do with it. They have ruined our Christmas week.Can't contact the depot and its just a few miles away. So far the service is ridiculous. I would pay extra for DHL to deliver at least I know it would arrive. Shocking service from Arrow XL

   almost 3 years ago
2. Tatami Gear ★☆☆☆☆

   A true shambles of a delivery company. Driver turned up to deliver our item only to discover that the item wasn't on his van. After lengthy discussions with "customer service" (an oxymoron if ever there was one) we were told that our item 'might' be delivered next week. Or maybe not. In fact they couldn't say when it could be delivered. In short, avoid this company like the plague unless you don't give a monkeys when your stuff will arrive.

   almost 3 years ago
3. Jagoda Crolla ★☆☆☆☆

   Absolutely atrocious way of treating your customers. Holding goods worth of 15k for over 3 weeks. Lying about attempting delivery. You are clearly prioritising other customers and you are not dealing with the backlog! Customer service representatives are rude and do not even attempt to find a suitable solution. Shouting and taking over me. Not to mention the unprofessional comment “you are not going to like this but we can’t deliver until the 23rd”. AVOID!! Do not waste your money and time!

   almost 3 years ago

1. James Flames ★☆☆☆☆

   Awful and slow service from a disorganised company with inconsistent drivers and customer service. None of their communications hold any weight and the company is quick to make excuses and not take ownership of any issues they create. They have little intention to support beyond their absolute minimum contractual obligations. Avoid like the plague and use other couriers at EVERY opportunity you have.

   almost 3 years ago

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