Genuine Car Services

Reviews

1. Emma Small ★★★★★

   Great garage with friendly staff and fair prices. All my questions were answered well and they managed to squeeze in my MOT on the same day (I had only booked a service). I will definitely be using this garage again. Thank you!

   almost 4 months ago
2. Anna Ch ★★☆☆☆

   Called them to book for mot, based on the customer reviews they seemed to be pretty decent. I kind of knew what my car will fail on, so called half a day through to ask how it went. The lady over the phone told me it failed on certain thing, so I said fine, I presumed it will, but I have parts and my own mechanic already booked so I'll collect the car and will fix it myslef, which I did. When collecting they told me there were a couple of bulbs failling so they've changed it (ok, my first red flag.... why haven't they called me asking if I want them changed...?). Ok, collected the car, took it to my mechanic who happened to have time that evening. Ok, fixed it, came beack to the garage the next day to redo mot. Left the car with the garage then around mid day been called that the car is ready. Happy went to collect it to find that they polished my headlights (another red flag - why haven't I been asked before the procedure? I was planning on the headlights another service, but hey ho!!) .... So paid and left to check the invoice that all the services, except mot cost, were put up as a one price, so no breakdown of bulb price, or the headlight polish, which I did not asked for! So I must indicate that mot was £54, and the other costs (bulbs and polish) around £49 plus VAT (obviously!). This is simply pulling up the costs for something I did not ask for. Despite customer service is not bad, but I presume is not reliable and responsible to inform their customers of hidden and not relevant to the service costs. Probably used the the last time. I don't like to be conned!

   almost 4 months ago
3. Chris Langer ★★★★★

   Always a superb level of service. GCS have fixed lots of problems that other garages have previously got stuck on. Great work & fair prices. They help me keep a van with nearly 500,000 miles on the clock running beautifully. Trust them 100 per cent for all the stuff they do.

   almost 5 months ago

1. paige lakey ★★★★★

   Always helpful and informative; Steve and the team are excellent. They definitely live up to the name Genuine Car Services! My family have used this garage for generations and I will always recommend them. They look after their customers very well, are reasonably priced, and friendly. I even drive (or will get towed!) from Radstock for them to service my vehicles . A*

   almost 7 months ago
2. Lee Perkins ★★★★★

   Excellent service from them on every occasion.

   almost 5 years ago

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