Resolute Claims Financial Service in Kilmarnock, Dunlop

Reviews

1. Odiri Obiakpani ★★★★★

   Critical Illness Claim I had a great experience with Resolute Claims! I wanted to drop the whole process when L&G refused my claim due to my health. I had been apprehensive about approaching a no win/no fee claims company, but on family advise, I went ahead. I am very glad that I did because Craig was very approachable. At our first call, he spent time listening to me and treating me as a person rather than a client. He provided advice without any obligation to instruct. Craig was incredibly helpful and professional throughout. He responded very quickly to all my emails, making a very stressful situation feel more manageable. He explained each step and never raised my hopes and kept me updated throughout the process. Thanks to Resolute's expertise and dedication, my claim was handled efficiently and within the statutory 8 week window. I am truly grateful and happy with the outcome and would highly recommend Craig and Resolute's Services.

   almost 7 months ago
2. Kishor Darbar ★★★★★

   I can't thank Resolute Claims enough. I contacted Craig when Aviva refused my critical illness claim on a technicality and Craig was amazing! He provided advice and support without any obligation to instruct. Yesterday, after creating an online petition, starting a bit of a social media campaign and reaching out to The Guardian, Aviva told me they would uphold my claim in full, pay critical illness and reinstate life insurance and income protection, a huge relief. However, I was fully prepared for a bun fight and would recommend Craig and Resolute Claims without question!

   almost 9 months ago
3. James Rigby ★★★★★

   Delivered and got me a significant payout! I was sceptical of approaching a no win/no fee claims firm. However, I received over 18 months free expert guidance and advice as my insurance tried to grind me down, tie me in knots and reject my claim on spurious grounds. It was only then that it became necessary for me to fully engage their services and the matter was quickly, professionally and satisfactorily resolved. Making this a win/win claims firm.

   almost 9 months ago

1. Sarah Wood ★★★★★

   Craig was awesome and full of integrity at Resolute Claims. It was not the right stage to be officially paying for help and approaching the Ombudsman. However Craig gave me amazing advice anyway. After our Chat I understood what the Insurance company were attempting to do and how I could fight it. Brilliant honest service!

   1 year ago
2. Bob Harper ★★★★★

   Craig Syme of Resolute claims handled our claima against Legal and General . They refused to pay out on a critical illness claim. Craig took it to the Ombudsman and later after the Ombudsman found in our favour Legal and General appealed and it went to senior ombudsman who again found in our favour. I am convinced that without Craig's expertise and perseverance we would not have won. During this process Craig dealt with our daughter whose claim it was with sympathy and understanding. She died before resolution but Craig I know did his very best for her children. I cannot praise him highly enough. I know he was doing a job and taking a percentage but he earned every penny of it .

   1 year ago
3. Roderick O'Donnell ★★★★★

   I can't recommend Resolute Claims highly enough; in particular Craig Syme who got Zurich to review their decision not to accept my claim on a critical illness policy. The end result was that Zurich paid. Resolute Claims are very effective at what they do. 5 stars.

   almost 3 years ago

1. Wendy Grainger ★★★★★

   Craig has been absolutely amazing from the moment I contacted him regarding a life insurance company that refused to pay out my late husband's life insurance. His advice has helped me move forward and given me the confidence to fight this company for every penny that I'm entitled to. Craig has followed up with emails and phone calls to see how it's all progressing and has continued to be a fantastic support to me and my family. I would 100% recommend Resolute Claims for their knowledge, professionalism and above all the care they provide to people like me. Thank you Craig!

   almost 3 years ago
2. Daniel Gough ★★★★★

   Craig of Resolute Claims has provided an excellent service as our representative in a case against Aviva. This was not an easy case to take on; Aviva were quite adamant they were not going to honour a critical illness policy after I was diagnosed with a fairly rare form of cancer. Craig has been an excellent communicator and a reassuring presence during the whole process. Even after Aviva appealed, it was Craig's determination and professional relationship with the ombudsman that won the day. Thanks Craig. Daniel Gough

   almost 3 years ago
3. Patrick Bell ★★★★★

   I cannot recommend Resolute Claims highly enough. From the very beginning my advisor Craig Symes demonstrated an exceptional understanding of my situation and worked tirelessly to ensure the best outcome. I was frequently updated on the progress of my case and whenever I contacted Resolute Claims they responded the same day to my questions. I felt fully supported by Craig Symes throughout this process and his support of my case never waivered. Using this service has resulted in my claim finally being paid after previously being declined both initially and on appeal. Without this service i feel certain my claim would have continued to be declined. I cannot thank them enough for all they have done for me.

   almost 4 years ago

1. Damian Janowski ★★★★★

   Very happy with the support provided by Resolute Claims. My critical illness claim was rejected by the insurance company and then my private appeal was rejected as well. As I was confident that the claim was valid I approached RC and after presenting the situation was advised on the support that can be given. I was kept informed on all stages of the process. All in all this resulted in claim being accepted by the insurance company. Thanks again Craig and the team! All the best!

   almost 5 years ago

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