Both Melissa and Katie are lovely. Both make you feel relaxed and Melissa explains everything. I was always nervous to go to the dentist, but Melissa has helped me overcome this
I had some necessary work done on my bottom teeth this morning,Jaini was fantastic, gentle, calm, and very professional, with a lot of knowledge in explaining things,her assistant Victoria was also brill, a real good team
I was seen on day i called. I was taken promptly and put at ease. Everything was explained to me by a very nice dentist. I recommend this Dental Practice to anyone who’s looking for treatment.
I was extremely grateful for getting this appointment having had such horrible pain with my crown, waiting for a NHS slot with Dominic. It caused great stress getting the funds together but the care I received was A*. Making it worth every penny. Thank you to the team.
The dental nurse I had was extremely comforting and asked if everything was okay throughout the procedure. As a nervous patient I felt more than happy and was extremely grateful for the care I received. Definitely recommend.
BUPA Oasis Trowbridge has friendly, approachable staff. They are all respectful, helpful, and professional. Excellent customer service and care.
Fantastic service from the practice management . Sadly ive had two dental visits with two different dentists . The first dentist was rude and the second dentest was very nice but the filling fell out the following day .
I've been with this practice for years, but since it's become Bupa it's absolutely awful. I've had to make a complaint about one of the dentists, as he was very unprofessional. Recebtky i suffered severe tooth pain, i was told i had to wait nearly 3 months. I finally got squeezed in between 2 patients for literally a 3 min appointment where I got a temp filling. I'm still in absolute agony. They didn't check for infection, or anything. No xray. And have to wait 2.5 months for my next appointment. They're only concerned about private patients. Absolutely disgusting.
The worst customer service I have ever witnessed in my life. I rang to discuss my appointment which I booked online to see if if I could get an earlier appointment due to tooth ache. I was advised I should of been struck off as it had been over a year since my last check up however with Covid and my appointments which they kept cancelling I was unable to come in for an appointment with no fault of my own, it was there own fault. Anyway they said they could not provide an earlier appointment so I said ok leave the appointment I have booked. immediately after the email I get a text saying the appointment is cancelled and I am being struck of the register as an NHS patient. I called and was advised I could keep my appoint if I was to go private but they could not treat me under NHS. Absolutely disgusting really and just seems they want to focus on private patients, although NHS patients still pay. Just an absolute disgrace considering I have been a patient with them for 34 years and to then be struck off without no previous communication.
I have had a few appointments this year and the whole team have been outstanding. The reception department are exceptionally friendly and efficient, and my dentist and dental nurse have been brilliant all the way up to my tooth extraction today. I was quite nervous but my dentist Melissa Ayres was very professional and got me through it the best she could. All round a brilliant team, highly recommend.
Bupa Dental Care Trowbridge is located at 28, St Georges Terrace, Stallard St, Trowbridge BA14 9AA, UK
You can contact Bupa Dental Care Trowbridge at +44 1225 777170
You can find directions to Bupa Dental Care Trowbridge by following this map link