Russell-Cooke Solicitors Legal Service in London

Reviews

1. Anna Gay ★★★★★

   PUTNEY BRANCH. I highly recommend Morris John & his PA Helen Gaskin, who have been so helpful & efficient from beginning to end. As an Executor of my Mother’s Will, they have kept me up to date at every step in the sale of my Mother’s house. There were many complications, however, nothing was too much trouble & everything was explained with great patience & dealt with, for which I am truly grateful.

   almost 7 months ago
2. Louis Austin ★★★★★

   Russell-Cooke were fantastic, and Joseph, in particular, was amazing during our transactions. He handled both the sale and purchase of our properties with exceptional proactiveness, attention to detail, and communication. We never had to chase anything—Joseph ensured all matters were swiftly taken care of, transforming what can often be a stressful part of moving house into a breeze. Highly recommend!

   1 year ago
3. Andrew James ★★★★★

   Joseph at Russell Cooke was our knight in shining armour. Our previous solicitors were causing unnecessary delays and we needed to meet the stamp duty deadline. Joseph took everything on and resolved all queries within the deadline. He was supportive, informative and diligent and he was quick to respond to our queries. I had total faith in Russell Cooke throughout the process and I highly recommend their services.

   1 year ago

1. Dan Hulse ★☆☆☆☆

   Got a email, there were not well repaired for there client slandered and made liable comments which was witnessed and didn’t comment on it or there client can’t handle a complaint or communicate just think ignorance is bliss hide behind emails when a phone call could of been made, replied 72 hours ago and nothing. Looking at the feedback a top 100 company would have better reviews I’ve never dealt with solicitors who have this level of feedback / customer care Lack of knowledge of ongoing cases with there client. I didn’t email them to start this off there client did and now gone awol. I hold of emails and documents and sar There client won’t send cctv but will on courts request But confirmed won’t delete - when it will be proven as gross misconduct Feel free message me direct for more info There client is Shurgard self storage - who try and delete feedback and then deny it and say we didn’t but trust pilot proves they have and backed me. Why would a honest company do that ? Just to note I’m still awaiting a response to my email and in regards to the above ignore there comments I have emails to confirm happy to post screenshots to prove the case

   1 year ago
2. eve White ★☆☆☆☆

   If I could put -1 I would. Stay away from these people, total con artists. They don't know how to communicate with people & are totally arrogant, especially Andrew Godfrey. Don't let them do your tax return either, they charge an absolute fortune (go to an accountant), as I think they make up how much they're going to charge for this. For a 5 minute job they wanted to charge about £700, & then will not give you your tax rebate back (thousands being held by this firm, & making it impossible to get it back). Be very very careful, they also don't seem to itemise the work they do, so it's very difficult to know what you're paying for. They're totally scamming my son's grandmother & are making things as difficult as they can (especially Mr Godfrey who I have complained about but the firm have done nothing). We even have to print out documents that need to be certified as he informs that two & a half years is a long time for not seeing someone. Mr Godfrey says that he has to follow professionalism, but he hasn't done this when dealing with us, as he came to the house of a vulnerable person as soon as she came out of hospital asking her yes & no questions (my son's grandmother) about keeping hold of her money, but since then he informs us that she cannot give him instruction. Funny how he does not now ask yes/no questions any longer, but is charging for anything he considers work, including his call to social services when he made a complaint about me. They were horrified. This was after I made a complaint to his firm about him. Very professional!!!!

   1 year ago
3. gulliverwusspuss ★☆☆☆☆

   Incredibly unhelpful. Did not return calls. Have spent alot of money with this company in the past but recently just do not care. Solicitor's working from home so nobody on site. I had a medical negligence at one stage and they couldn't be ask to read through the many notes so basically told me to go and sort it myself. I still have all the emails.Wouldn't use them again

   almost 3 years ago

1. susi Q ★★★★★

   We used Russel Cooke in Putney, regarding a medical negligence issue.The staff are very pleasant and helpful.We had been assigned to a lady called Ruth Roberts. Ruth made us feel welcome and relaxed. We feel that she conducted our case with diligence and competence from start to finish achieving good results. We always felt that Ruth had our best interest at heart giving us professional,caring ,quality service. We felt very well looked after and received updates on a regular basis including making us aware of legal procedures. Ruth went above and beyond her duty and we could not have asked for a more kind and considerate representation. A huge thank you for everything .

   almost 3 years ago
2. Colin Pollard ★★★★☆

   My beautiful wife works at Russell-Cooke Solicitors. So I go from time to time. But its a great office. The people who works in there are lovely.

   almost 3 years ago
3. Raýmani Zaloumis ★☆☆☆☆

   I spoke to an attorney in depth about some legal action I intended to take & let him know this had to be dealt with urgently. The attorney agreed to take on the case, however he went on holiday right after I paid a retainer & handed my case to another lawyer. I had to explain my case to this new lawyer all over again which wasted a large amount of time. The lawyer then failed to follow what he was instructed to do (and what he agreed to do) and had the nerve to raise an invoice for his services in addition to the retainer that was already raised. A huge waste of time & money, thankfully I was able to find a better law firm to deal with the issue at hand.

   almost 3 years ago

1. Alex Lester ★★★★★

   I highly recommend Kelly Hawkes in the conveyancing department. We had a stressful 18 months of sale + purchase. Not only was she highly professional, knowledgeable, rigorously thorough and totally unflappable, she was also very kind and reassuring throughout the whole process.

   almost 4 years ago

FAQs