West London Cars London London

Reviews

1. Aseel ★★☆☆☆

   Integrity and trust are very important when running a business I agreed with them on a price of £55 to the airport. The driver didn’t have change and told me that I can collect the £5 from the office when I’m back. I go to the office today and first they try to play “oh it was actually meant to be £60 and that “I misread the number” when I pushed back and said to them that a. I only got in the car after confirming with them several times that it will be £55 and b. I even have messages from the driver saying he will give me the fiver back, they responded with “we’re not disputing that we just don’t have £5 right now so come back later” When I went later, she gave me the dirtiest look and handed me the money dismissively. So while I’m happy that I got my money back, I’m really disappointed that they tried to pull the “it should have been £60 and you misunderstood” and the fact that they gave immense attitude afterwards for collecting MY money. At the end of the day, it’s not about £5, it’s about the principle. Had we agreed on £60 from the start, I would have paid it

   1 year ago
2. Alex Leslie ★★☆☆☆

   Reputations can be won or lost in an instance. I needed a taxi to Gatwick airport, I even rung up the day before to tell them the M25 was closed so they changed it to 0330AM pick up instead. Driver didn’t turn up, I rung up the operator and she said she couldn’t get hold of him. Tbf to her she did ring and get hold of someone else however by this point in about 2 mins I’d ordered an Uber for £15 cheaper and with no fuss. Mistakes happen but when you’re trying to catch a flight and stressed anyway it’s unacceptable.

   almost 2 years ago
3. michelle Layne ★★★★★

   I over slept, the driver called me , knock on my door... Crazy morning. I eventually rush to gathered my stuff for my airport dash.. guest what, I had to do a U turn, forget my cat was to be handed over to my daughter, who live 20mins away, but the lovely gentleman said, he will take care of that. I trust him with my keys , to do the necessary, cut long story short, I returned two weeks later and all was white as rain. I fully, recommend West London Cars!!!

   almost 2 years ago

1. Maciej Blicharz (Matt Londonist) ★★★★★

   On time, very good price. Many thanks

   almost 3 years ago
2. Charles Jaeger ★★★★★

   Used this company many times and always reliable on time and communicating well. Highly recommend

   almost 3 years ago
3. Head of Hair Secrets ★☆☆☆☆

   Avoid this company! Totally unprofessional ans poor timekeeping. I booked a cab today to go to hospital appointment. The call handler took my booking and automatically said ‘it’s on its way’. 10min later still no cab. I called back and was abruptly told ‘it’s on its way!’ Now 15mins waiting I call back again - no apology for the delay or anything. Just told ‘it’s coming…”. So I had to book Uber instead. The West London Cars driver called me 19mins after my booking and shouted “I’m outside where are you. You’re not here - what am I supposed to do”. No apology, no acknowledgement for the delay and inconvenience. Total lack of professionalism, total lack of care and customer service. Completely unreliable. Would never book again!

   almost 4 years ago

1. Brian Clewly Johnson ★★★★★

   This company gave me exceptional service. A few days before Christmas,2019, they drove me from Acton to a spot near Petersfield in Hampshire for £75 plus tip. Several hours later i discovered that I had forgotten to remove a personal bag on the back seat of the vehicle (I am 80 years old!) The bag contained vital medications. I called the office in Acton and, without hesitation, they dispatched the same driver, Michael, to my address. I was able to take my Medication a few hours later. This was Supportive,. Outstanding service! I would recommend this company without hesitation!

   more 6 years ago
2. Janet Rosewood ★★★★★

   I have to admit, it has been a while since I have travelled with West London Cars, having been out of the country for some time. On one occasion, I was collected by the driver, a kind, patient and courteous guy, who drove me to several locations in London, in a lovely blush pink Mercedes. I would recommend West London Cars to my family and friends unreservedly.

   more 7 years ago
3. Z Jenkins ★★★★★

   Regular cab user with various companies. And as we all know many cab drivers have issue with basic manners, however this office here, I have never ever had a problem. Their drivers are lovely, polite, willing to help like the previous customer mentioned and even the gentleman on the phone, always sounds positive. Will start using them more.

   more 10 years ago

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