Wickes

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Reviews

1. Ash Johnson ★☆☆☆☆

   Staff close the store over an hour early and ignore customers trying to get the products they've already paid for. A young woman who handled questions far better than her 'manager' who scurried off and avoided all responsibility. The staff member who I assumed was the 'manager' or at least the person holding the store keys on 02.12.23 stated they could not keep the store open with only 2 members of staff. Don't bother using a company with such useless managers that can't even organize the minimum amount of staff necessary to run a store.

   almost 2 years ago
2. elaine menefy ★★★★★

   One of the items I wanted was delivery only. Placed order items arrived when they said. At the moment only used gorilla glue to repair part of a door step worked really well impressed.

   almost 2 years ago
3. Philip Taylor Ashby ★★★☆☆

   Turned up at 19.45pm after a fifteen minute drive and they had already closed shutters !!! and won't answer what bad service that is and a great waste of fuel and valuable time..... rubbish. Hi guy's Since posting this review I've been and spoken to Josh the assistant manager as the manager was on holiday when this happened, they've apologized and made me a sound offer so there back up to a three. Cheers. Phil Ashby.

   almost 2 years ago

1. Katie ★☆☆☆☆

   Worst experience!! I had issues with installation of my bathroom, no one supported me. Countless unanswered emails although they have a workman ship guarantee to support customers if issues arise. Heard nothing after inital response. Many items arrived damaged or not at all. On Friday I cancelled work and then plans as had to wait on oven being delivered between 4-7 only to have a hob turn up. Will have to wait another 9 weeks for an oven as they only deliver in my area on certain days. I made a complaint and was eventually offered 50 quid discount, even though I lost 250 quid wages and have been without an oven for 9 weeks. Manager refused to come to phone "we dont do that here" One of the nut bolts from the shower has chipped which shouldn't happen so easily, 4 emails and 8 weeks later no one has just sent a bolt out and arranged for this to be sorted. They are an awful company and I regret the day I decided to have two installations done by them.

   almost 2 years ago
2. Honest Opinion ★☆☆☆☆

   Absolutely awful - avoid them at all costs! We had our bathroom done through Wickes, and it's safe to say that I will never use them again, or enter any of their stores again. The store staff were totally useless, customer service line was also useless. No one knows what they are doing, nor will they listen to any concerns/complaints. No one answers the phone or gets back to any emails. Multiple problems throughout our Wickes journey, and what I got, in the end, amounted to "it's not our problem" so will never hand over any money again. Order your own products and hire an independent fitter as I didn't see any value in using Wickes at all.

   almost 2 years ago
3. Mark Brady ★★★★☆

   Wicked is always the same. Deserted. Hardly any staff knocking around. Maybe a couple of lads stacking something on a shelf. A bored till assistant and a security guy who looks like he's lost the will to live BUT if you know what you want, it's price competitive, easy to get in and out and so far there are no Xmas trees. I quite like picking up my timber, etc there. No hassle

   almost 3 years ago

1. Sarah Hearne ★☆☆☆☆

   When did Wickes get so bad? The display bathrooms are atrocious, how they're supposed to tempt anyone is beyond me. The store is poorly.signed and feels rundown. It's not a one-off either. The apart few times I've been in I've been bitterly disappointed to the extent I'm not going to bother.in the future.

   almost 3 years ago
2. Martyn Hodder ★★★★☆

   Good selection of building materials at reasonable prices. I've found there rarely are any stock issues, you can always check online before you visit. Their delivery service has been a bit ropey in the past with stuff missing or delays so I just visit in person now.

   almost 3 years ago
3. Geoff Hedley ★☆☆☆☆

   Visited today to purchase door handles. Before entering the store their was a trolley of broken sheets of plasterboard with felt pen written on the pricing them at £1. It was raining and they were smashed to bits!! I found the door handles I wanted but they were covered in dust as was the rest of the store. I went to the tills for a basket to be told no baskets but I could use a black builders bucket. Once again they were covered in dust but buckets were not big enough and no trolleys available at the front of the store they were all just left all over the car park. The store was shocking standards wise and maintenance wise especially compared to the Taunton store I had been in at the weekend

   almost 3 years ago

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