Marks and Spencer Bath

Reviews

1. richard bromley ★★★★★

   Great service and food in there cafe.

   almost 8 months ago
2. Trevor Ogden ★★★☆☆

   Marks food hall is great, needed the loo while browsing, 3 out of the four unisex toilets were out of order, I'm assuming that's because there is a lack of public toilets in the whole of bath itself. (something the Romans forgot to build). Shared toilet space isn't nice for anyone. Personally would even bother giving the service of loos if they are always out of order.

   almost 9 months ago
3. Will B ★★★★★

   Well-stocked, friendly and having shopped at numerous M&S’s, they were the first to have a proper look through my Sparks Card offers to see if there was anyway I could save money - which was very generous. Staff in the food hall were also very nice, checking when stock was coming in etc.

   almost 10 months ago

1. Serena Stanton ★☆☆☆☆

   Great store for clothing, home & food. BUT, the café really lets it down, particularly after 3.30pm. Hence the 1 star. No hot drinks can be made as machines are 'broken' & no hot food can be cooked in the kitchen. This has been the case on my last 2 visits and feel the lack of services is more about the staff wanting to run the cafe minimally after 3.30pm - eg just soft drinks, sandwiches & cake - which avoids a longer closing up process of the café for the staff. My advice would be to avoid the café after 3.30pm.

   almost 11 months ago
2. David Browning ★★★☆☆

   The store is good, well stocked, we wanted a coffee and that's where it let its self down. Lots of staff, but from placing our order to getting 4 hot drinks was 20mins. I know this doesn't seem long but the queues were backing up. There was one person making drinks, and one being shown how to much drinks, but a actually making customer drinks. Lots of people not happy about the wait, hot food seemed to be coming out quickly, in fact some people's food was coming out before they got their drinks.

   1 year ago
3. u1000lv tester ★★★★★

   Just wanted to thank Rachel for her excellent service today helping my mum with her vouchers. Rachel was very patient and took the time to explain how the voucher worked. Thank you Rachel

   almost 3 years ago

1. Keith Rudyard ★★★★★

   Wife and I visited store to shop. Midmorning went to restaurant. Ordered a regular Americano and a bottle of water. Served with large and charged for large. Only noticed this mistake later. Carried on shopping in Bath . Returned to restaurant at 1pm. Very busy. Staff were stretched. At least two more were needed. Tables left uncleared. Ordered turkey and bacon toasty and fries. Tuna and cheese was served after 25 minute wait. Spoke to member of staff who returned very quickly with correct order. Food was delicious. Clearly the staff need more support at busy times. Come on M & S, as regular customers we expect better.Will we return? Of course. A great store. Keith Rudyard

   almost 3 years ago
2. WugaWuga Beast ★★☆☆☆

   They’ve closed some of their doors recently making it far less convenient to access for elderly people. which is a shame as they need to encourage the elderly who make up the vast majority of their customers. So short sighted of them. I now hobble elsewhere to buy my overpriced groceries

   almost 3 years ago
3. Geraldine Sackville ★☆☆☆☆

   Now so many Marks and Spencer have closed down it is a real treat to find one. I head straight for the cafe to have one of their delicious scones with a good cup of tea. What a disappointment I had here in Bath. The worst cafe I have been in. No scones so just had a cup of tea. I went to find a table and three quarters of them were uncleared. It was like sitting in a rubbish tip. Six staff working or should I say two behind the till were. Two lads stood talking to each other or on their phones. When one of them brought a food order out they just carried the empty tray back oblivious to the mess on all the tables. More customers came in and had to clear a table theirselves. When I came to leave half an hour later the tables still hadn't been cleared and it was getting worse. Oh and the two young lads were still talking to each other. Marks and Spencer get yourself a decent supervisor your cafe here is a disgrace.

   almost 3 years ago

1. Alex Christaki ★☆☆☆☆

   So very disappointed. 9am on a Sat morning and they are out of eggs. Not only that the teeanger staff were utterly miserable and the place was untidy. Why we went there was for trust and consistency, I should have given my business to the independent coffee shops. You need to change your manager, seriously. Someone really isn't capable at the job.

   almost 3 years ago

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