MyHermes Parcel Store in London

Reviews

1. riyian ★☆☆☆☆

   I would give negative five if there is one. The worst carrier I have ever come across in GB. I bought something from Amazon a few days ago which is going to be delivered by Hermes. Nightmare starts from there. While I have stayed at home for the parcel for two days, I keep getting notifications from Amazon tracking history showing that ‘Delivery attempted’. This is not the first time Hermes doing that. Can you ever behave as a honest carrier? If you didn’t try, then don’t say you have attempted to do so. A true liar.

   almost 2 years ago
2. A_k1 Ks1 ★☆☆☆☆

   Very Bad service .I was waiting the whole day and they didn't delivered my items . Unreliable, Time Waster, never again buy from Konnec because they use Hermes courier. They keep changing the delivery date all the time. Not possible to contact Hermes, and We avoid retailers and on line shops that Use Hermes. Very Bad Service...

   almost 4 years ago
3. L MD ★☆☆☆☆

   My Hermes, you don't realise your actions can cost your company more than the £2.95 I paid for delivery or you could bring blessings to yourself by your actions if i make a review. It's the power of your customers. My Hermes it would be nice to learn from other companies. I had a bad delivery experince with you today. But thanks to Argos for making my day as I had a delivery from them as well. Bought my headphones from Argos. I was notified by text, the driver was a few minutes away. As driver could not use the entry phone at my flat, he rung me and I managed to let him in the main entrance. He even came up and knocked on my door and left the parcel At My Door. Very impressed. As now we have free minutes with phone calls, Argos is using that for excellent service. It only takes a few minutes mind you, to ring a customer, and the benefits are good service,safe delivery, you save on your storage and petrol if the driver can't have access and that is if you keep my parcel longer. Thanks to the Argos driver for calling me when he couldn't access my entry phone. Your driver Hermes left my parcel in an open area outside the block where any Jack and Jill has access. He did not even ring the entry phone as i would have responded. What is the point of my address. You might as well have left it outside in the street. Do you not do risk assessments? My parcel is important to me. Could you not show some care and respect at least? If I can have free minutes, I'm sure a company like yours can and you can do like Argos and call customers if you can't access their homes and please leave parcels at the door of the house. My number is not communal number for the whole block of flat. Good use of free minutes saves a lot.

   almost 4 years ago

1. Saira Uzzaman ★☆☆☆☆

   They said Hermes wasn't functioning? Hermes mobile number on Google. Parcels 'lost 'again? Delays not explained? Hermes courier referring himself as just the driver and refusing to provide managers tel.contact number, not able to communicate with a staff rep.Situation of 2022 delivery couriers and the 'Sellers' using them.

   almost 4 years ago
2. Zach Walker ★☆☆☆☆

   This will feel like an copy and paste of my fellow reviewers. But, very poor costumer service. I was waiting for my delivery all day with my girlfriend. As we had plans, the delivery time was meant to be 12:00-14:00 . We made sure to be there for the delivery, next thing we realised that it's now 16:00. Two hours after the window tried to get In touch with costumer service and not much help there. Then the item tracking information said that " Attempted delivery, sorry our delivery partner missed you . Please check the card ( no card was left And you missed me. Why, because they never came to my flat. What's the point of lying. This is how you run a business? Don't blame me for your failure to provide the basics which is whole point of your existence.

   almost 5 years ago
3. Lex Ciobotariu ★☆☆☆☆

   Worst service ever, customer support it only told me to wait one more day for 2 months. I've sent a parcel on the 11th of June to Italy. The parcel was lost, never left the warehouse. I've open a claim because I've paid extra to make sure it gets to the destination. They requested proof of payment, then they requested the invoice, in the end they rejected my claim, with the reason I have not provided them with enough information. It's a damn shame, now my £400 parcel is lost.

   more 6 years ago

1. Charles M ★☆☆☆☆

   Received an email saying my parcel had been "safely left in outbuilding", but nothing to be found there. They didn't take a signature from anyone apparently, and didn't take a picture of the place they left it in. When you try to contact them, they say "contact the retailer", even though the retailer will tell you they can't do anything because, well, they handed your purchase to Hermes already. Absolute scammers, avoid like the plague.

   more 6 years ago

FAQs