Worst after care I have had. Read the conditions well. If you sell your car it becomes a nightmare. They soon transfer you to a dept collector if you get it wrong.
It seems that if you're successful with a claim when your car has been damaged by one of their drivers, the 'claims handler' isn't all that keen to move forward with the payout for the cost of fixing the vehicle. Two weeks after submitting what they asked me to submit, I heard nothing. Then to be told that only then the claim had been passed onto the claims handler and that they'd be in touch. Two further weeks go by, and nothing. Again having to make a phone call to only be told the exact same thing as two weeks previous. Then a few minutes after the call, then send me a letter with the same date as the day of my call to tell me that the payment had been processed and sent to my insurer. And of course when I did contact my insurer, they hadn't received anything. I didn't want to pester and hence only calling them after two weeks but it seems that unless you do chase them, they won't even touch your case.
Please stay way form this company . Not the good insurance company. As Removals company we have insure our van with this company. We had Acsident on 24.05.24 and other side was big skip truck that hit my back of my van and scratches my right side the van so badly. The skip company expected the liability and the Acsident was them fault . So from 24.05.24 till last week, this people at this insurance company ignored all our requests vary rude and unprofessional service to be honest. After such long time waiting, we have got Reports from the inspector MR Jeffery Donney that all the damage and scratches are not related to the accident happened 6 months ago!!! Even I have Received the cash offer from Jeffery Donney at time of inspections, and now they are trying to ignore everything and they force me to collect my van from the garage witch is about 50 miles away , Advise they are going to charge me storage for each Night. Please please think before you go with this unprofessional people.
Generally poor and inefficient so I'd recommend avoid! Poor communication, asking the same questions again and again. Payout below market value suggesting that I buy cars 100 miles away! They link up with a recovery company called COPART and in my view and experience they are pretty useless underpinned by poor organisation and communication
Awful company. Took 6 months to settle my claim. We had an accident in France and they just abandoned us, telling us to keep receipts and claim later. Promised that they would return our luggage and didn't. Left our car in France for months before eventually shipping it to the UK so it could be officially written off. We had to chase every step of the way. Only paid up once legal action was seriously threatened. Caused high levels of stress. AVOID.
Joke of an insurance company, fob you off with lies and just demand money, customer service is awful if you do ever get through, steer very clear of this company by all means
Absolutely shocking company run by incompetent employees, you have to do all the phoning around chasing things in the event of an accident. A car sticker counts as a modification, they tell you things are modified without even looking at the car themselves then wriggle out of a claim after a month. I’ve Filed a lengthy report with the financial ombudsman. Judging by other reviews I’m unsure as to why they are still in business.
Absolute rip off company. Was insured for 3 years with no claims, had to scrap the vehicle so called them to stop the insurance till i bought another car and they said i had to pay 50 quid cancellation fee! After 3 years, never missing a payment and no claims My advice to anyone would NEVER get involved with this company, they even threatened me with a collection company after 7 days God only knows what they would be like if there was an accident!
Absolute thieves. First they auto renewed my policy at £30 more than they were charging me for the same cover on go compare. That I wasn't happy about but could be bothered with the trouble of moving. Then when I do decide to cancel the day before my monthly payment is due (same day cover started). They want to charge me £50 cancellation charge which is fair enough, but they also want another £52 for cover I've already paid for.
After my car was scraped in the street, these guys did an outstanding job handling a total loss claim (as the underwriter for Lloyds Insurance). Initially I had high anxiety as the person who hit my car was refusing to give his full details and wanted to settle in cash so we all felt suspicious of an uninsured driver. Ageas team advised me at every step of the process, yet still allowed me full autonomy over my decision. The process was seamless, you upload photos to a portal and every time you call there's an immediate text message and/or email with a confirmation of the step you agreed. Probably the best use of digital technology I've seen in years. Full payment was in my account within 16 days, which would have been ever faster had I not taken time to make my decision. Highly accessible process and friendly operators.
Ageas Insurance is located at 100 Bishopsgate, London EC2N 4AG, UK
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