Based on my experience, Laka handled my bike claim with great care and professionalism. The process was thorough and transparent, and communication was always clear and supportive. Lauren in the claims team made everything much easier.
The idea of Laka collective insurance is appealing. And setup is easy, adding bikes and equipment straightforward, and the flexible sum seems fair. But wow, what a nightmare if you have to make a claim. I have had 3 bikes and equipment insured over the years and never made a claim. I crashed during a sportive in June, and am still waiting for a resolution. There is nobody to call, email response times are dismal, and the brand ‘hipness’ wears pretty thin after over a month of trying to get the claim processed. I have now cancelled, and will move elsewhere. Who knows if I will get paid out - or even a response?
Had the gut wrenching moment of finding a bike rack without my bike on it after work. Thankfully it was insured with Laka, and they very quickly helped me out with finding a replacement, were extremely communicative, and I’ve now insured my new bike with them as well. It sucks getting your bike stolen, but it’s really nice knowing Laka has your back and you’ll be back riding in no time!
Laka are by far the best insurance company I’ve ever had to deal with. I had my £3k e-bike stolen a couple of years ago and the guys here went above and beyond to make sure that I got a replacement sent out asap. Never felt like they were trying to find ways not to pay out just 100% support throughout the whole process. Had a new e-bike delivered to my door within 5/6 days I think it was. Can’t recommend enough! The world needs more companies like this!
Laka are my insurance angels! My bike was recently attacked in broad daylight - handlebars with Shimano 105 levers lifted and the thieves also had a go at my frame, damaging it beyond repair, writing off by beloved bike. Laka were so quick to respond and flexible and accommodating, allowing me to deal directly with my local giant store. I had a brand new replacement bike 2 days later! My representative, Sascha, was wonderful. Thank you for making what could have been a horrible and stressful experience as pain free and pleasant as possible! :)
I cannot speak highly enough of Laka. I purchased a bike earlier in the month and 8 days later it was stolen. Within 48hrs a replacment bike and accessories were ordered and my travel expenses were reimbursed. One week to the day I was back on the road like it never happened. Easy to sign up, pain-free claim process, fluent communication. All-round top tier insurance providers, second to none.
Incredible service and price. Had my lights stolen from my bike and within two days Laka had arranged for the exact same set to be delivered to me. You cannot fault that. Customer service team are incredibly polite and responsive, no dreaded insurance process at all! They make it too easy. Highly recommend
I cannot rave about Laka enough! I’ve made two claims - the first was last December when I was hit by a truck. My front wheel needed to be replaced, Laka sent me the money for this claim within 48hours and also advised me on a legal advisor who were able to chase the company who owned the truck and get me compensation. Last month the same bike got stolen, and Laka has replaced it with a completely new one. This is honestly the best insurance I have ever paid for and would highly recommend to anyone who owns a bike. I have previously had other bikes stolen in East London over the last few years, and wish I had Laka insurance earlier!
Best bike insurance company out there. Their team are friendly and understanding to your situation and the claims process is so painless and easy to complete. I'm so glad I've been with them for the past 2 years, this is exactly how insurance should be like. I recently made a claim and it was sorted within 2 days. No questions asked or further delays. I've recommended them to many of my friends and family and would highly recommend you to sign up if you're considering! Be sure to look out for a referral link so you get credit towards your cover if you sign up
Laka Bicycle Insurance is located at 20 St Thomas St, London SE1 9RS, UK
You can find directions to Laka Bicycle Insurance by following this map link
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