I came in on Sunday and had such a pleasant experience with Chloe — she was absolutely amazing. Thanks to her help, I ended up buying my dream mattress. Chloe was incredibly knowledgeable, professional, and clearly very experienced. Thank you so much, Chloe!
My delivery team were absolutely brilliant. They really made me feel at ease, they were professional, friendly and worked to a very high standard of proficiency. They assembled my bed quickly and were clearly very experienced both at delivering and driving! Thankyou so much for providing me with an excellent service
Sales Person Spencer was very good, he listened to me when explaining what i needed and showed me suitable mattresses in my price range. no pressure to stretch my budget. clear communication with an approachable real human being.
We had a great experience when choosing a new mattress and bed. Kally was really informative going through our needs and finding exactly what we required. She had great enthusiasm and such a cheery manner, an asset to your company!!
We went to the Brislington store to buy a new bed and received great service from the young woman who served us. She understood our requirements and showed us the different options, even get a tape measure so that we could check that our choice would fit into the space we have. They were very flexible with delivery dates, too, as we had to get the flooring replaced first. On delivery day, the men doing the delivery kept us fully informed about when they would arrive and took away the old bed base. I chose self assembly and found the instructions very clear. Every part was numbered and we have ended up with just the bed we needed. So comfortable, great look and loads of storage. Thank you Bensons Brislington!
Visited with a friend who was looking to buy a mattress. The sales assistant was more than helpful and spent a long time talking us through the options. And, how we could test each one as my friend thought she would need a hard mattress. But it turned out that a medium firm was the best one for comfort. Will be going back to purchase
We were very pleased with the guys who delivered and assembled our new bed. They were courteous and very respectful of our newly fitted carpets.
The people in the shop were helpful but the delivery wasn't. I was promised a two hour delivery window, but they didn't give me one, then the delivery men refused to take the bed parts (which came in three heavy, separate boxes) up the stairs to the bedroom.
Don't be fooled by the shop and very nice sales people. The aftercare is shocking! Firstly not all the bed arrived, then the wrong size arrived and they missed delivery dates with absolutely no apology. The customer services team takes hours to answer the phone, their attitude was disgusting. When we did finally get our bed, months after, I was gobsmacked to find it was second hand! Whether it had come from a showroom or was someone elses return I am unsure, but it was damaged and wrapped in american diaper (nappy) wrapping! The quality of the bed was generally poor so we decided to return it. They then didn't amend our credit agreement straight away, we had to chase this. They did offer us a store voucher of £200 to keep the bed, but I would never ever shop at bensons for beds so what use would this be!? They said this was the only thing they are authorised to give. I have reported to watchdog as it appears lots of people have had a similar experience, we wish we had read the reviews before we purchased. Stay away at all costs until significant improvements have been made.
Marcus is a super star! Bright, clean and very well presented store. I need a very specific mattress due to an injury sustained which required major surgery and nothing was too much trouble. Marcus really knows his stuff, Pleasant, polite, welcoming and helpful. There is ample off street parking including disabled parking right outside the store but as per the norm these days the car park is managed by a private company so make sure you check the restrictions! Marcus is not at all pushy but very informative and very knowledgeable about the products that Bensons for Beds sell. He has a consultative approach to the sale and customer which not only makes the retail experience an enjoyable one but is also very refreshing these days! I would definitely recommend Bensons for Beds in Brislington, Bristol. Ask for Marcus and you will be in safe hands.
Bensons for Beds Brislington is located at Unit 4b, Brislington Retail Park, Bath Rd, Brislington, Bristol BS4 5NG, UK
You can contact Bensons for Beds Brislington at +44 117 972 0382
You can find directions to Bensons for Beds Brislington by following this map link