West Walk Surgery

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Reviews

1. Ash Winn ★★★★★

   They are a great doctors, their doctor abby is the most bubbly and kind doctor ive ever had in my whole life, she knows what to do and how to help her patient

   almost 3 months ago
2. Amelie Ayshford ★★★★★

   Abby was amazing help, super funny and really comfortable to be around!

   almost 3 months ago
3. Philip Jefferies ★★★★★

   Have needed to use West Walk Surgery many times over the last couple of years.At all times I have found them to be a very helpful,considerate,accommodating and professional team. My wife and I are very grateful for their help and support. Well done and a BIG thank you.

   almost 9 months ago

1. Julie Wheeler ★☆☆☆☆

   West Walk surgery are appalling. You have to wait at least 2 weeks for a face to face appointment if you are lucky enough to get one as they mostly give you a telephone appointment and that is usually 10 plus days after your request. The reception can no longer book you in for any appointments either. The system is ridiculous. I would advise anyone not to register with them. After many, many years with them, I have now decided to register elsewhere.

   almost 10 months ago
2. sian phillips ★☆☆☆☆

   This practice MUST do better with your older patients. Not every patient has the knowledge on how to use the klinix system or have help to navigate it. Or help to navigate it. Not everyone has a smart phone to download it. Please respect your elderly patients needs more. There really is no person centred care for older people in this practice anymore. My mothers diabetic needs for podiatry are not managed properly appointments promised are not forthcoming this is unacceptable.What was once a pleasant welcoming practice has turned into a cold judgemental organisation. I am close to leaving after almost 50 years.nThat really saddens me.

   almost 10 months ago
3. Caroline Baxter ★★★★★

   Easy access as I was supporting someone in a wheelchair, goog parking, good lifts, clean waiting room, overall a good experience

   almost 2 years ago

1. nick green ★☆☆☆☆

   ** update: my Dentist diagnosed me with sinusitis, something my doctor would have picked up had they actually seen me ** Absolutely disgusted with the service provided by this practice. In severe pain and promised a call from the doctor and all I got was a text message. Went in to see the receptionist who put me down for another call back and all I got was a text again telling me to call 111 which I did and was told I needed to see the doctor so went back and was promised a phone call and surprise surprise I get another text. They have totally let me down when I needed them most. Doctors that don’t actually care aren’t what we need

   almost 3 years ago
2. Jessica Goodliffe ★☆☆☆☆

   Went on my break tried to get a doctor to see me but the receptionist Sam was so rude I said that it in my records I can’t have phone conversation anymore from doctors stressed That a lot because I self harm and have tried killing myself because othis she kept saying about phone call all she could and I’m disgusting in the way I was treated where is specifically says I can’t have phone calls I have to see a doctor face to face cos of mr mental heath, but patient before this she booked him for a doctor appointment !!! Disgusting in the way Sam treated me, it specifically says on my records I can’t have phone calls I have to come in and she didn’t care !!! Disgusting service

   almost 3 years ago
3. Ryan Hamm ★☆☆☆☆

   I recently left the military and registered with West Walk surgery and the process was terrible. The receptionist seemed to not understand my registration forms and then somehow lost them twice before finally registering me. My French partner has recently moved to the UK with me and has attempted to register four times now only to be told there is no record of her on the system. We tried twice in person with paper forms and twice online. It's either severe incompetence or the staff aren't willing to register patients who are different to their usual patients. You cannot justify losing someone's registration forms four times it is ridiculous.

   almost 4 years ago

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