The Regency Bristol Lodging Business in Clifton, Bristol

Reviews

1. Stephen Provis ★☆☆☆☆

   I would give this hotel zero stars if I could. The hygiene standards are non-existent; the carpet was visibly filthy, and we found used chewing gum and actual rubbish left on the floor from previous guests. It clearly had not been vacuumed or even checked before our arrival. The customer service was even worse. After complaining about the disgusting conditions, we were promised a full refund by the manager. I even have a message from confirming this, along with several pictures of the room's state, but they still refuse to honor the agreement. This is blatant dishonesty and a complete lack of professionalism. It is impossible to deal with any of the customer service team as they only reply using template emails and supervisors will not speak with guests. Do yourself a favor and stay literally anywhere else.

   almost 8 months ago
2. Angus Tobey ★★★★★

   Seriously. 44 pounds for a double room. The sheets were clean, the room was tidy. It was quiet and very easy to find. There was even parking for a tenner. If i had paid a lot of money i might have complained a bit about the older appliances or the daggy decor. But you get what you pay for and for 44 pound a night my wife and i were extremely happy

   almost 8 months ago
3. Anna Thorman ★★★☆☆

   I arrived late, but didn't see a member of staff during my short stay. However, the self service check-in was easy to navigate. The bed was comfortable and the room was tired, but clean. The carpets, especially in the communal areas (stairs and landing) are very old and grubby looking. This was very off putting and did detract from my overall stay. The location is excellent, but parking is very difficult.

   almost 9 months ago

1. Eleanor Yates (Elle) ★☆☆☆☆

   Terrible hotel. The whole thing is grubby and dirty, carpets stained, mold in the shower, hand towels left on the toilet seat. The check-in process is terrible and left us outside in the cold and rain for 10 minutes because nobody mans the front desk and the WhatsApp check in wasn't working properly. Poor facilities, you get one thin pillow each which is very uncomfortable and made for a bad night's sleep. Only getting one star as the bed itself isn't bad, linen seems to be clean and you're able to park directly outside (for a tenner, which is ridiculous when you're already paying over £100 for a substandard room). Good location but not worth it.

   almost 9 months ago
2. shreya sengupta ★☆☆☆☆

   This place is a scam. Booking.com has ruined our trust. Nothing is right in this place and doesn't even qualify as a hotel. The room was filthy, moulds in toilets, food crumbs on tables and sticky liquids on furniture. Whoever has a decent sense of hygiene won't stay in that room for 1hr. It's a torture to mental peace. The staff probably knows about this as it's self check -in, which means, no concierge service or even anyone to complain! Those poor guests who relied on booking.com seeing the 4* has noe fallen in trap and can't go out anywhere else like us! Finally, to make things worse, the fire alarm can't going off multiple times since 3:50am! We drove back home at 4am. We demand a full refund from booking.com for this horrible experience and giving false assurance of showing a 4* when this doesn't even qualify for 1*. Photos attached to warn others!!!

   almost 9 months ago
3. shamji watnabe ★★★★★

   Stayed there for 2 nights for second time. It was a very nice experience even though I took the shared bathroom package. The room is warm and the toilet is clean. Would stay there again in the future.

   almost 3 years ago

1. Rog Phd ★★☆☆☆

   Andrew was a warm welcome. Thank you. Sadly our room was not ready, not even cleaned. We arrived later than the allocated time. We were not offered any discount We changed rooms but then had no TV remote. The electronic key to our door had to be re coded twice. No mattress protector which I found disgusting. Rooms were shabby and the window.. A REAL SAFETY ISSUE!! Would not stay here again. Despite the quite central location. Parking was expensive £10 per night. Would have been cheaper at The Grand Hotel

   almost 5 years ago
2. Madina M ★★★★★

   Lived there quite some time and the staffs are brilliant and very welcoming. The room offered TV, telephone, blow dryer, good sized wardrobe, kettle. Also, I could use a table with a chair and a tray with various teas and coffee, and biscuits. The bathroom was very comfortable with shower cabin. The room was clean and cozy. No breakfast though. No elevator. Overall trustworthy place.

   more 6 years ago
3. Andrew Roberts ★★★★☆

   Good clean room. Friendly staff. Great location. Only issues are no parking , the room was too hot on arrival and the shower didn't work particularly well. Would recommend as a good budget stay and will stay again.

   more 6 years ago

1. Grass Wang ★★★☆☆

   The front desk people are very nice. The Wifi is glichy sometime. You can hear everything from the room next to you. They came back; they are watch tv, they waked up. But over all it is not too bad for 70 GBP per night with a shared restroom.

   more 10 years ago

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