I have just booked through Heidi with Abbie and she was very helpful and accommodating with all of our requests and gave us plenty of options to choose from, we are very thankful for all of the help we cannot wait for our trip. Would highly recommend and will be using again in the future
I have booked two holidays through Heidi now, and it has been smooth and easy, taking the stress out of booking a ski holiday even when making group bookings and needing to book flights out of multiple airports. I spoke to Alice in their sales team, who sorted this out super quickly! Would highly recommend
We recently returned from a ski holiday that was nothing short of spectacular, all thanks to the impeccable planning and organisation by Abbie Warren at Heidi Travel. From the moment we booked our trip, Abbie ensured every detail was taken care of, making our experience seamless and stress-free. The accommodation was top-notch, offering breath-taking views of the snowy mountains and cosy, comfortable rooms to relax in after a day on the slopes. The ski resort itself was fantastic, with well-maintained runs suitable for all skill levels, and the instructors were both professional and friendly. Abbie's attention to detail was evident in every aspect of our trip. She provided us with excellent recommendations for dining and après-ski activities, ensuring we made the most of our time. Her responsiveness and willingness to go the extra sets her apart from other agencies we've used for sure! We couldn't have asked for a better holiday, and we owe it all to Abbie Warren and Heidi Travel. If you're looking for a hassle-free, memorable ski vacation, look no further. We highly recommend their services and can't wait to book our next adventure with them!
I had a fantastic experience booking my ski holiday with Hedi! A huge shoutout to Abbie Warren, who was incredibly helpful throughout the process. She took the time to understand what I was looking for, provided plenty of great options, and even went the extra mile by reaching out when a sale was happening—saving me money on my trip! The level of customer service has been outstanding, and based on this experience, I will definitely be using Hedi again in the future. Highly recommend!
We knew roughly what we wanted for our ski holiday and Heidi provided by far the best deal with a great choice of hotels. In particular the booking process was simple and quick. Everything went to plan and Heidi's communication was effective and reassuring. A minor glitch with our baggage booking on the return flight was quickly fixed by email.
BE WARNED Sadly i have had a dreadful experience with this company. We paid almost £9000 for a ski trip (this was after much disruption as our original hotel we booked had to be changed) The holiday we booked could have been booked my me much cheaper btw. Anyway a week before we departed it was obvious via the web cams, and weather forecast that the resort had no snow. I contacted Heidi who encouraged us to still go, I contacted them again with a screen shot of all the lifts closed and asked again to defer but they said we had to go. As expected, we had no snow in resort , many of the resorts were closed, only 1 open which we had to get busses to and it was so busy with hours of waiting for lifts and congested dangerous slopes I couldn't allow my children to ski. We flew home early at a cost of £2000 . I have tried to be reasonable to get money back and the company did refund a small % of the cost but this only covered us getting home, they have refused to compensate us for the holiday despite me emailing them and telling them before we departed that we would not be able to ski in the resort we booked, I have chased them many times, poor customer service experience and they are holding a credit from the first holiday which is our money - they have not returned. BE WARNED they are no the ski experts they claim to be and are expensive I would go else where
Heidi have been fantastic. Our holiday was postponed from last year due to COVID. They were very flexible, informative and honest about our holiday planned in 2021, inc. sending someone out to see if we would be able to get to France (no restrictions) from Switzerland (restrictions) due to flying into Geneva. We post poned our holiday to Dec 2022. When the area we were planning to go to delayed opening their ski season- Heidi informed us, and found us a new location, hotel and arranged private transfers. I did not have to do a thing, and they really did not have to inform us and do all the hard work. Heidi have always been responsive, personable, and contactable. I look forward to booking our next holiday with them in Dec 2023- was on their website before even finishing our holiday this week. Could not recommend them enough, have no negative feedback at all through all the troubles of COVID and delayed ski seasons over the last 2 years.
So impressed by this company. We booked a last minute holiday to Flaine and every part of the holiday went so smoothly and exceeded expectations. The private transfers to and from the resort were fantastic, the hotel was amazing and picking up the rentals was really simple. Will definitely be booking through them again next year
Just returned from a family Easter ski holiday in Chamonix booked with Ski Zoom and our experience was excellent in all respects. The price of the holiday was very competitive, the hotel superb and together with scheduled flights and more personal pick-up and drop-off, it made the holiday fantastic. Despite having no personal interaction, I didn't need to, everything they said would arrive did.
The snowboarding package we bought with Ski Zoom was great - it had everything we needed all in one, Accommodation, flights, transfers, ski pass and snowboard hire. All the information came in plenty of time even though I made a last minute booking. Our homeward journey was then heavily affected by Storm Eunice with multiple flights cancelled - Marcus, Alexander and the team were really helpful and efficient, booking first class train tickets to the airport that BA sent us too. BA were completely useless, Ski Zoom were brilliant and reassuring which is exactly what we needed and were available 24hrs a day. Would highly recommend them to anyone - they go above and beyond. I cannot fault in anyway.
Heidi is located at 63 Queen Square, Bristol BS1 4JZ, UK
You can contact Heidi at +44 117 457 6000
You can find directions to Heidi by following this map link