Nice staff, especially Pete the pharmacist. Sometimes you have to wait a long time as it gets ridiculously busy! Avoid Friday afternoons!
I’ve noticed that one of the women at the front desk is quite rude. If she cannot communicate respectfully with customers, perhaps she isn’t suitable for a customer service role. However, the tall gentleman there is always very professional and polite.
As a clinician myself, I understand the pressures community pharmacies are under and the staff here are constantly subjected to the frustrations of patients over things that are ultimately not the pharmacy's fault. However they are very calm and accommodating in understanding this and helping where they can. I particularly appreciate that they will sometimes direct me to the nearby Well Pharmacy on Filton Road if something is out of stock at Horfield to avoid me having to wait. The physical environment of the pharmacy is not the shiniest, but this is not what matters!
The pharmacist (Peter I think) was very kind and took his time explaining everything to me and answering my questions. There was a man shouting and swearing about the council (completely unrelated to the pharmacy, absolutely nothing to do with them) and he dealt with him in a very professional, patient and courteous manner. The rest of the staff were very professional and helped the other customers there as there was quite a long queue.
Always late said the regulars who always came here. and don’t even have an emergency medication that the government required every pharmacy to have?! Because of this, I am currently being placed facing a very difficult situation. I was about to have a go at the staff (I didn’t I just walked away) however, I know that they can’t do anything about it so sometimes it’s just like that I suppose.. what can I do? Other than put a review here and go to another pharmacy Hoping that they will have it.. or else I’m so screwed.
Can't remember who I just spoke to but she made me feel really frustrated and upset. A few weeks ago I came off of antidepressants and initially felt very few withdrawal symptoms then fin for a few weeks but in the last week they all came down at once and I've felt really unwell because of it. I was told by my GP if I do react badly to call but because of their wait times for appointments I decided to just go straight to the pharmacist and ask for anything to help alleviate the symptoms. She was initially nice and asked a few questions then suddenly came back sounding annoyed and impatient and told me that what I'm feeling is normal, nothing they could do and very suddenly hung up. If there's no over the counter medication to help ease the symptoms fine.. but to sound so impatient and annoyed at me for even asking and then hanging up so quickly is ridiculously rude. They and the health centre receptionists are really terrible at customer service and should be trained or replaced. It really makes me feel so reluctant and anxious to ever go to them for help when that's what they're there for!
Honestly the best pharmacy I have ever used- staff go above and beyond and are so helpful and kind when you or someone you care about are feeling ill and stressed. The pharmacist Pete is probably the nicest man in chemistry.
A very very busy pharmacy that desperately needs expanding into next door but lovely helpful staff who try there best to fulfill all customers needs. A fantastic team who are up against it!
I’d say it's one of the worst pharmacies in Bristol and the staff are so rude. The staff doesn’t have any good customer service skills and needs to learn how to talk with any customer from different background in a polite manner. A woman I dealt with couldn’t be ruder. Also, I’d add that they are selectively polite and nice. A person who was in front of me was served by a young person in a very lovely manner and he explained his medication. But that woman in glasses was so so rude to me,I left in stress. She didn’t even apologise. It is not that place where you expecting to get a portion of disrespect and stress! Terrible experience.
Never answer the phone, there is always five or six people in there. Only one or two work the counter. Whilst half the time the others mess around chatting and telling about customers and sometimes taking the mick out of them. Only good person is Pete.
Well Pharmacy is located at Horfield Health Centre, 10 Lockleaze Rd, Bristol BS7 9RR, UK
You can contact Well Pharmacy at +44 117 979 2569
You can find directions to Well Pharmacy by following this map link