Chappell Pharmacy Caldicot

Reviews

1. Rio Maidment ★★★★★

   I cannot recommend Chappell Pharmacy highly enough. The team works incredibly hard and nothing is ever too much trouble for them. I’ve witnessed occasions where staff have been spoken to disrespectfully, and it’s important to remember they are still humans doing their best to help everyone. Yes, wait times can occasionally be longer, but there are important procedures and safety checks that need to be followed. The staff remain patient, professional, and dedicated throughout. Excellent service and a lovely team. Highly recommended.

   almost 9 months ago
2. glenn davies ★☆☆☆☆

   My daughter had another very disappointing experience collecting her prescription today.... Upon politely asking for her prescription she was stared at and when my daughter asked if it would be OK to have her prescription the pharmacist abruptly called out "well name?" which felt very aggressive....if someone was having a bad day or feeling unwell this attitude will not help them, sorry to have to write this

   almost 9 months ago
3. Robert Williams ★☆☆☆☆

   Absolutely appalling service, my 70 year old mother who has cancer went in for her meds and was treated with rudeness and disrespect, unfortunately all local branches are owned by the same company so can’t even escape the monopoly they have on the area. Appalled and disgusted at them

   almost 9 months ago

1. Owen Davies ★☆☆☆☆

   I had a disappointing experience at Chappells Chemists recently while collecting a prescription. I politely asked amember of staff if I could offer some feedback about putting a sign on the door to make it clear that the whole shop is closed between 1:30 and 2:30, not just prescription dispensing. Instead of receiving my suggestion constructively, I was dismissed, called “my lovely,” and made to feel like an insolent child. I found this patronising and unprofessional. Customer service should be courteous and respectful, particularly in healthcare. Unfortunately, this interaction left me feeling undervalued as a customer.

   almost 10 months ago
2. Georgia ballard ★★★★★

   I went in to see if I could get an emergancy prescription as I forgot to pick mine up from my usual chemist, the ladies in there were very quick to see if they could help me, they managed to give me what I needed as well as a nice chin wag while we waited, great service and hard working ladies - thank you

   almost 11 months ago
3. Tony Cardall ★☆☆☆☆

   Lovely people and it used to be my chemist of choice but, my goodness they are slow. There is something fundamentally wrong with their procedures. The queues for prescriptions has to be seen to be believed. I’m sure that if they didn’t provide an essential function they would have gone out of business long ago. You have to feel sorry for the staff, it must be awful working there. Come on Chappell. Get yourselves sorted!

   almost 4 years ago

1. Barry Jay ★★☆☆☆

   Used to be a good pharmacy but now too unreliable. Frequently closed when they advertise as open, no information given. Reluctantly will have to use another, hopefully more reliable, pharmacy. Staff have always been polite and swift, when open.

   almost 4 years ago
2. Luke ★☆☆☆☆

   This pharmacy doesn’t realise that it is proving a vital service to the community. I am regularly going extended periods without medication because everybody that works at the pharmacy has to take their lunch break at the same time meaning that the whole service has to be shut down for key periods during the day. It’s really not suitable for people that work normal jobs and can only take time on their lunch break to pick up medication. Often you’ll find the staff here gossiping and moaning in front of customers resulting in an inefficient service meaning that if you work normal hours you’ll struggle to pick up your prescription in a reasonable and timely manner.

   almost 4 years ago
3. rhiannon jones ★☆☆☆☆

   Sadly, after being a loyal customer for nearly 30 years, I would no longer recommend or use this pharmacy. I fully appreciate the additional strain of a pandemic but as an NHS worker myself, I still expect accuracy and a timely service for my repeat prescriptions. I have not had good service for some time. I called 60+ times this week and still no-one answered. Woeful.

   almost 4 years ago

1. Elaine Yeomans ★☆☆☆☆

   Went in Friday at 2.pm, had to wait 15 minutes while the assistant tried to find the customers in front of me drugs, although there were quite a few assistants available only one was serving at the counter the rest were laughing and joking. The customer in front was eventually served, when I reached the counter and gave my details she quickly found my prescription but I was told it would take 30 minutes to make up. I couldn't wait because I had to pick my grandson up from school. After school I went again for my prescription but there was a queue outside the shop of about 12 people. There wasn't a queue outside the other pharmacy. I had to wait because I desperately needed my prescription. The queue didn't move very quickly and I had to wait nearly three quarters of an hour. The service was very bad and I will not be visiting this shop again

   almost 4 years ago

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