I wanted advice from the makeup counter. A store assistant,Mia,was serving a customer so I waited behind the customer for my turn. When Mia finished serving the custoner before me she just waled off without a word! So rude! I walked out of the store and won't be be back again.
I popped in first thing on Wednesday morning this week and warmly greeted and served by Carol. So helpful and patient as I had noticed a product I wanted was advertised much cheaper online. She was great and ordered it for me instead of having to go online and do it myself. Fantastic customer service and genuinely enjoys her job! Will definitely pop in again. Thank you
I visited the Boots pharmacy in Locking Castle, Weston-super-Mare today and was greeted with a friendly and welcoming smile, which made the whole experience so much smoother. I had to collect a prescription I wasn’t completely sure about, and the pharmacist was an absolute delight—taking the time to explain everything clearly, including possible side effects and how I might feel when starting the new medication. Their care and professionalism really put me at ease. The store itself felt very welcoming too. All the staff seemed happy and ready to help, even as I browsed through their huge (and brilliant!) Christmas selection—yes, even in September, it made me smile. The management team should be very proud of themselves, as this store is truly one of the best I’ve visited. Thank you to all the team for such a positive experience.
Whilst making a purchase I was asked at the till if I was in the over 60s club …. I was rather taken aback , I wouldn’t think this is company policy . I know you can sign up for extra loyalty card benefits but I don’t think you should be asked this question in front of other customers.
Helpful and knowledgeable staff - well stocked shop. Full disability access throughout and disabled parking spaces available. Large car park with easy access to the shop.
Worst ever pharmaceutical supplier I have ever come across, they lie, never answer there phone. My reason for 1star is as follows. I have three prescriptions for my hypertension, there were on a regular repeat prescription from my Dr's less than 300 yards away, last 3 months they have completely messed my subscription up, how ever this month February 2023 was the final straw, I went in to collect a prescription for my wife, asked if my prescription was okay and was told yes all in order, I returned last Monday 20th Feb to collect antibiotic for my self, asked if prescription was ready, told we are waiting for stock to arrive and it will be ready collection Thursday, wife went in after work to be told the same thing, I then rang and after 2 hours of trying to call got through and was told the Dr has not signed prescription off, I then spoke to the Dr's prescription manager who said the repeat has not been represented at all. Boots locking Castle you are a joke, you need investigating big time, you tell lies, leave people oh hold on the phone, well that is when you actually answer the phone, and yes I have also e mailed Boors customer complaints direct over this matter as it is disappointing and down right poor behaviour from a large organisation as your self. Yes you have lost my custom but I'm sure you won't care less, on plus side Morrisons next door sorted my prescription in 2 hours and yes they also answer there phone.
Never answer the phone, phoned whilst standing in the queue, the staff having a private chat and giggling, let the phone carry on ringing. Hopeless!!
What an absolute shambles of an experience. Queued for 40 minutes in the Prescription collection line when all I wanted was a bottle of night nurse from the adjacent, UNMANNED, counter. I find it amazing that staff have time to stand around chatting, whilst avoiding eye contact, when there is a queue of around 14 people waiting to be served !!!!! Boots, sorry but you dont even deserve one star but I have to give that as a minimum.
Dangerous as said below. Repeat prescription ordered online, next day I receive an email informing me that the GP Suregery refused to renew the prescription. After the weekend, the GP surgery confirms that the repeat presciption was in fact not sent once but twice to the pharmacy. In the pharmacy, of course nobody can confirm what is happening but they deed receive the prescption - twice. And it was just SITTING THERE, unattended. The advisor asks me to come back the next day, after I have been waiting for a full week now but I refuse. I have to wait 30min, return at 3.55pm and be aware that "we have no pharmacist between 4 and 5pm"...After 30min, 1/3 of my meds are missing and I am asked to come back again. On a tragic note, a senior lady was on yelling at the next till saying she has been waiting to get her medicaiton for 2 WEEKS and had to come back 3 times already, only to have the advisor telling her she couldn't deliver her prescription because -oh wait- the pharmacist was "BUSY DOING OTHER THINGS BETWEEN 4 AND 5PM". Incredible low customer service, for something we are actually PAY FOR. This pharmacy needs to be reviewed and inspected ASAP.
Boots is located at Summer Ln, Weston-super-Mare BS24 7AY, UK
You can contact Boots at +44 1934 525048
You can find directions to Boots by following this map link