Back On Track

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Reviews

1. Ben ★★★★★

   I'm honestly blown away by the service provided here right from my telephone assessment with Matilda, through to my CBT sessions with Faith, who has been immensely helpful in and out of our sessions. I approached the entire process transparently and with the intent to practice what I learnt. And I feel that all of the effort I've put in has been reciprocated, I was particularly impressed by how I was heard and appropriately responded to in both my initial assessment and CBT sessions. Thanks a lot!

   1 year ago
2. O L ★☆☆☆☆

   ZERO STARS IF I COULD. DOES ANYONE EVEN ANSWER THE PHONE ANYMORE? A GHOST PLACE AND THEIR ANSWER MACHINE SAYS OPEN 9-5 MONDAY TO FRIDAY... UNDERSTAFFED OR JUST LAZY? HONESTLY LIVES ARE AT STAKE HERE

   almost 3 years ago
3. Nini ★☆☆☆☆

   TOTAL BREACH OF PATIENT CONFIDENTIALITY! Absolutely shocking service for an organisation that’s meant to help people!! I specifically stated NOT to send any correspondence to my home address. To my horror, a letter was in fact sent to my home containing very sensitive information about all details of my therapy and all of my concerns of my current situation that I had been forced to talk about in a telephone interview before therapy had even began!! I could not believe how I was spoken to on the phone with such little empathy and lack of concern about such sensitive matters! I did make the person I had the telephone interview with aware that I have no privacy at home, yet despite this a letter was still sent out! The letter was then read by a family member in my own bedroom, I then got mocked about wanting to end my own life and verbally abused in the most belittling manner. I now have suffered further due to this, and am falling into depression and scared to seek further help from anyone due to lack of trust! The pain is incomprehensible, I have just had surgery and also suffered a loss. My GP referred me to ‘Back on track’ for CBT, and now I feel totally isolated and even more alone than ever before, I’m not sure why this organisation even exists!!

   almost 5 years ago

1. Peony Li ★☆☆☆☆

   I have spent time and energy on this service, went through multiple survey, phone assessment, long waiting times. I think I had 6-7 phone calls with them in a week, and finally turned around and told me I couldn’t be helped despite asking me many many times about my suicidal thoughts and suicidal plans. That assessment alone just really takes the life out of me. @backontrack, if you want to help mental health patients, be sensitive around the schedule, stress and disappointment you have given to your patients. When you called and told me I couldn’t receive any treatment, I felt abandoned and disappointed to the core that I’m dropped again. Your psychologist who spoke to me, got annoyed and impatient at the end of our diagnosis, I can really sense when your psychologists are just not genuine and trying to hide the fact that she doesn’t want to speak with me. If that’s the case, don’t practice to be a psychologist. This genuinely doesn’t help anyone, and I recommend shutting this down and divert more resources and money to other MH service that actually works and cares

   more 6 years ago
2. Silvia Marinescu ★★★★★

   Back on Track was really helpful from me. I learned a lot of techniques to help me cope with difficult and stressful situations in my life. The change I saw in my attitude and behaviour in the last months has been amazing. I loved working with Beatrice, she was a real help. Organisation-wise I never had an issue, all went well, got clear communication on email and text every time it was needed.

   more 6 years ago
3. Ross ★☆☆☆☆

   Receptionist was rude to my wife. Therapist has been good, however she told me that my wife must self refer so I could continue CBT as a couple's therapy. When my wife called up they told her she couldn't self refer for purely bureaucratic reasons, or maybe just laziness. So I can't continue my therapy THEY promised me because THEY won't allow it. Senseless

   more 6 years ago

1. Alex King ★★★★★

   A sympathetic place to attend for accessible psychological therapy for adults in the area (NHS IAPT), they welcome self-referrals for mild/moderate anxiety/depression difficulties (no need to go to GP) and have group, online and face-face options. Outcomes and waiting times here are as good as any similar service in London.

   more 7 years ago

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